IT Help Desk
Job in
Attleboro, Bristol County, Massachusetts, 02703, USA
Listed on 2026-06-26
Listing for:
Amego
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Desktop Support
Job Description & How to Apply Below
Job Details
Job Location:
Attleboro, MA 02703 - Salary Range: $19.00 - $22.00 Hourly. Join The Amego Team!
- 90% Windows, 10% macOS and mobile devices
- 70% onsite support, 30% offsite support at multiple locations
- Full-time, day shift (40 hours/week)
- Reports to the IT Manager
- Provide Tier 1 support for hardware, software, and connectivity issues.
- Manage support requests through Fresh service, email, phone, and in person.
- Configure, deploy, and maintain computers, mobile devices, and peripherals.
- Support onboarding and offboarding, including Microsoft 365 account setup and access management.
- Administer Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and One Drive.
- Assist with SharePoint permissions and basic site administration.
- Maintain IT asset inventory and documentation.
- Escalate complex issues when necessary and follow through to resolution.
- Contribute to knowledge base documentation and continuous improvement initiatives.
- 1-2 years of IT Support, Helpdesk, or Desktop Support experience.
- Strong customer service and communication skills.
- Experience supporting Windows 10/11, macOS, and iOS devices.
- Familiarity with Microsoft 365, including Exchange Online, Teams, SharePoint Online, and One Drive.
- Basic hardware, software, and networking troubleshooting skills.
- Reliable transportation for travel between locations (mileage reimbursed).
- Ability to lift up to 50 lbs.
- Experience with Microsoft Entra (Azure AD), Microsoft 365 Admin Center, and Fresh service or similar ticketing platforms.
- Basic knowledge of TCP/IP, VPNs, Ethernet, and Wi-Fi.
- CompTIA A+, Network+, or Microsoft 365 Fundamentals (MS-900).
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