National Council Mental Wellbeing Director, Learning Delivery Systems

Position Summary

As the Director, Learning Delivery Systems, you will be the primary solutions architect and technology leader for the learning platforms that power the National Council’s programs—including our flagship MHFA program. You will own the technical strategy and multi‑year roadmap for the systems that enable the delivery, administration, and evaluation of learning experiences across the organization, ensuring they are scalable, secure, accessible, and delightful to use.

• Designing the software architecture of a cloud‑native LMS on AWS, not just managing or configuring one
• Evaluating and directing vendor‑delivered technical work, including reviewing application designs and holding development teams accountable to architectural standards
• Making consequential decisions about system design, e‑learning standards implementation, API architecture, and data and security patterns
• Leading a team through a complex legacy‑to‑modern platform migration while maintaining continuity for thousands of active learners

• Serve as solutions architect for the organization’s learning delivery platforms, ensuring scalability, security, accessibility, performance, and strong user experiences.
• Establish and maintain a multi‑year technology roadmap for learning delivery systems, aligned to organizational strategy and the needs of multiple business lines.
• Guide architecture decisions for cloud‑based and integrated learning platforms, including build‑versus‑buy analysis, APIs, identity/access management, CRM integration, data flows, analytics, security, scalability, reliability, maintainability, and cost considerations.
• Apply extensive knowledge of e‑learning technologies and standards, learning workflows, analytics, and reporting to shape platform strategy, architecture, and development in support of program, curriculum, client, instructor, learner, and organizational outcomes.
• Provide technical direction to vendor development resources, ensuring solutions meet business, security, accessibility, and operational requirements.
• Partner with internal technology teams to integrate learning delivery systems into the broader tech stack (e.g., identity/access management, CRM, data/analytics, communications).

• Lead the design, implementation, configuration, and administration of learning delivery platforms and supporting services.
• Coordinate with vendor development resources to ensure work is well‑scoped, technically sound, appropriately tested, and delivered in alignment with business priorities, timelines, budget, and quality expectations.
• Manage scope, schedule, resources, budget, and risk for platform releases, enhancements, and operational improvements.
• Define and enforce standards for quality, accessibility, privacy/security, documentation, and support readiness for all releases.
• Lead continuous improvement initiatives informed by user feedback, performance data, and evolving business needs.

• Manage relationships and contracts with third‑party software providers, ensuring value, accountability, and alignment with organizational standards.
• Evaluate and hold vendors technically accountable, including reviewing application designs and architecture for quality, standards compliance, and alignment with platform direction.
• Translate between technical and non‑technical stakeholders to align program, business, and technology priorities.

• Oversee a team with 3 direct reports, providing a safe and welcoming team environment and ensuring employee growth and development by providing regular coaching, guidance, and feedback.
• Establish and track team goals, timelines, and deliverables, and ensure alignment with organizational and departmental strategic goals.
• Take ownership and accountability for decisions made by direct reports.
• In partnership with the National Council’s human resources leadership, determine performance ratings, recommend compensation (merit increases) for direct reports, and manage performance issues if necessary.