RN Case Manager, Emergency Department

RN ED Case Manager

Scheduled weekly hours: 40

$20,000 sign on bonus

40 hour position with every other weekend rotation

Working in collaboration with the patient/family/legal representative, social workers, physicians, and interdisciplinary team, the RN ED case manager is accountable for assessing, coordinating and facilitating patient progression through the continuum of care in an efficient, cost effective manner. The RN ED Case Manager must achieve this through early assessment of pre-admission level of care, post hospital discharge needs, review of available resource and timely, focused communication with the healthcare team and patient/family/legal representative.

Education/Training:

• Graduate of an accredited school of nursing: BSN/MSN preferred

Licenses/Certification:

• RN with current Massachusetts license required

• CCM (Certified Case Manager) Preferred

• ACMA (Accredited Case Manager) Preferred

Required

Qualifications and Skills:

• Minimum 3-5 years of experience in acute care case management, with demonstrated skills in utilization review
• Demonstrated ability to use critical thinking and problem solving skills in facilitating safe and timely patient transitions of care
• Excellent communication skills and positive interpersonal dynamic in working with a variety of stakeholders across the care continuum
• Solid knowledge of all insurance plan regulations including CMS/Medicaid to ensure compliance with all required processes and documentation
• Ability to garner and utilize information effectively to develop and modify patient plan of care
• Strong analytical ability to interpret patient-related information, evaluate appropriateness of continued stay and/or need for ancillary services, and to reassess discharge planning needs based on daily assessment.
• Ability to successfully utilize industry accepted utilization and or medical management criteria in patient status decision making
• Self-starter able to function independently within the scope of position and licensure, as well as department policies and established goals
• Excellent computer skills to accurately document requisite information to support patient status and medical necessity

Preferred

Qualifications and Skills:

• Experience in Cerner a plus
• Denials management a plus

Essential Job Functions:

• Use ED tracking system, medical record, and on-going communication with ED providers and team to identify potential admissions or alternative disposition as appropriate.
• Screen all ED patients for potential for admission to ascertain payer source and appropriate level of care designation.
• Collaborate with providers to determine, assign, and order appropriate level of care (LOC) designation and ensure medical record documentation.
• Determination of appropriate admission status (observation vs. inpatient) using standardized criteria; providing resources and education to the healthcare team.
• Initiate and/or complete initial review
• Communicate LOC and/or length of stay (LOS) concerns to case management team for follow-up the next morning.
• Consults with and takes referrals from ED providers, nurses, hospitalists, other care team members, ED patients, and families.
• Reviews all consults placed from ISAR screening tool and assists social worker with completion of these consults in order to provide patients with needed home referrals or rehab/SNF placement.
• Responds to outside patient/family calls for follow-up care coordination questions.
• Uses ED tracking system, medical record, and demographic information to identify high-risk or any patient needing CM intervention.
• Identify patients with frequent ED visits utilizing the EHR and EDIE collective medical group notifications.
• Identify patient returning in 48 hours to ED or hospitalization within 30 days.
• Assess ED patients referred and/or identified through case finding for options other than acute hospital admission when appropriate:
• Screen and refer to acute rehabilitation, long-term acute care hospitals, and nursing homes for admission directly from the ED.
• Screen and refer patients for whom treatments could be safely rendered at home with services (i.e., IV antibiotics, low molecular weight heparin injections, wound care, etc.)
• Consult…