Shelter Manager — CACFP

SCOPE OF WORK:
Provide program management and supervision to ensure the safe and effective operation of a shelter that serves individuals and families impacted by domestic and sexual violence. This is one of two part-time Shelter Manager positions, equal in authority, that together provide continuous management coverage of a shelter operating 24 hours a day with awake relief staff on site. The two Shelter Managers share the same core duties, each supervises an equal caseload of Shelter Relief staff, and each owns one program area.

This position owns the shelter’s Child and Adult Care Food Program (CACFP). It is expected that the Shelter Manager’s job performance will incorporate the practice and promotion of New Hope’s core values, which include respect, teamwork, empowerment, and professionalism.

• 20 hours per week:
  Monday and Tuesday 8:00 am – 4:00 pm, and Wednesday 9:00 am – 2:00 pm.
• Wednesday 9:00 am – 2:00 pm is a standing overlap with the other Shelter Manager for the weekly handoff, shelter staff meetings, and joint decisions.
• One scheduled shift per month is flexed to an evening or weekend period so that relief staff working outside standard hours receive direct supervision. Flexed shifts substitute for regular hours and are not added to them.
• On call approximately two weeks per month, alternating with the other Shelter Manager, as first call for relief staff outside scheduled hours. The Sr. Director of Residential Services is second call.
• On-call stipend of $100 for each week on call. Time worked in response to on-call contacts is paid at the hourly rate in addition to the stipend.
• Specific days and hours are set by the Sr. Director of Residential Services and may be adjusted to meet program coverage needs.

• In collaboration with the Sr. Director of Residential Services, oversee shelter program that is trauma-informed and based on the empowerment model, and ensure that all practices are in line with this model.
• Supervise an assigned caseload of Shelter Relief part time staff, including regular supervision, coaching, documentation of performance concerns, and completion of annual performance evaluations. Relief staff are divided into two equal caseloads, one per Shelter Manager.
• Provide day-to-day direction and support to any Shelter Relief staff on shift during assigned hours, regardless of supervision caseload.
• Fill same-week call-outs and coordinate shift swaps for the assigned caseload and assigned days, and approve time off for the assigned caseload.
• Approve relief staff overtime within budget for the assigned caseload; accelerate above-budget overtime to the Sr. Director of Residential Services.
• Identify and address procedural or programmatic barriers faced by households as they attempt to access services and resources.
• In conjunction with counseling staff, develop and implement programs, activities and groups for families that will promote life skills and a deeper understanding of domestic violence.
• Create and implement procedures that balance program safety with participant autonomy, train staff in how to best apply those procedures and engage in ongoing analysis of the effectiveness of these procedures.
• Attend and co-facilitate all shelter staff meetings.
• Supervise the maintenance of all shelter programs’ documentation, including participant records and required program reporting.
• Keep CACFP meal counts and production records for assigned days, and train and monitor Shelter Relief staff on CACFP meal documentation.
• Ensure shelter practice meets Massachusetts Department of Public Health (DPH) requirements for emergency shelter programs, including participant rights, health and safety standards, incident reporting, and documentation and…