Fleet Support Analyst

Fleet Operations Technician

The role involves actively engaging in the operational uptime of our fleet. The primary responsibilities include live troubleshooting of hardware/software-related issues, interfacing with operators, capturing troubleshooting details in Jira, and feeding this back to our Fleet Support Engineering team.

• Minimum 2 years of experience in technical troubleshooting, ideally within the automotive or transportation industry.
• Strong analytical and problem-solving skills with the ability to think critically under pressure.
• Excellent communication and collaboration skills, able to effectively communicate complex technical information to both technical and non-technical audiences.
• Demonstrated proficiency in data analysis and interpretation.
• Ability to work independently and manage multiple tasks concurrently in a fast-paced environment.
• Strong commitment to safety and adherence to strict quality standards.
• Prior work experience in the industry.

Applicants must be able to work directly for Artech on W2.

• Experience with electric vehicle technology.
• Experience with remotely supporting vehicle troubleshooting.
• Hands-on experience with vehicle hardware.
• Experience with Linux & Python-based programming systems for fleet-level data processing.
• Experience with software that interfaces with hardware.

• Point of contact for real-time escalation of fleet issues.
• Perform initial diagnosis and troubleshooting:
  Leverage your knowledge of autonomous vehicle systems, robotics, and software to quickly analyze telemetry data, identify potential root causes, and implement preliminary diagnostic procedures.
• Escalate unresolved issues and ensure timely intervention by higher-level teams.
• Document issue resolution processes:
  Capture detailed records of troubleshooting steps, findings, and solutions to inform future training and system improvements.
• Analyze historical data and identify trends:
  Utilize data analytics tools to identify recurring issues, predict potential problems, and proactively implement preventive measures.
• Communicate effectively and build trust:
  Collaborate seamlessly with diverse stakeholders, providing clear and concise updates to passengers, operators, engineers, and management teams.
• Support on-call rotation with the possibility of days, swing, and mid-shift.