Product Manager, Dealership Service Technology

Our client, one of the world's largest automotive manufacturers, is hiring a Dealer Service Technology Specialist to join their after-sales team located in Auburn Hills, MI.

This team is growing its dealership service and parts line of business by launching an innovative technology system that will improve dealership workflow. As the Technology Specialist, you will be responsible for managing the program's strategy and effectiveness across customers, dealerships, corporate, and stakeholders.

• Bachelor's Degree
• 5+ years of IT product or project management experience
• Previous working experience with Agile Methodology
• Hands‑on experience authoring and refining user stories, grooming product backlogs, and prioritizing conflicting requirements.
• Strong Dealership Service process knowledge

• Works with Project Management practices and associated skills including writing epics and user stories
• Adapts to constant change and understands how to be agile
• Documents user stories & requirements for the program
• Develop and execute test cases part of UAT
• Identifies, defines, and breaks down complex requirements into achievable user stories
• Develops and maintains a vision for product features and communicates that vision across various stakeholders
• Finds opportunities to improve dealership service flow, CSI, retention and parts sales through the adaptation of new and or emerging technologies, Carlisle Research and Industry trends
• Responsible for quantifying the ROI for these new technologies and developing business cases for budget consideration
• Understands brand impact and makes scope decisions to maximize the return on investment
• Negotiate requirements with the larger body of stakeholders