Automotive Past Model Service Manager

CSP is the industry leader in the formulation and molding of lightweight, advanced composite components for the transportation industries. As an innovative, full-service Tier One supplier, we offer an entrepreneurial environment where you’re only limited by your own imagination. In addition to our team-focused environment, we provide industry-leading benefits, called BENEfits4U.

Our comprehensive offering includes:

• affordable medical, dental, and vision care
• flexible spending accounts
• life insurance
• 401k with company match
• much, much more

• Manage and administer service contracts for programs transitioning from production to the service phase, ensuring contractual obligations are met through EOL
• Develop customer facing profitable pricing strategy and gain approval from the CSP Sales Director prior to approaching the customer
• Negotiate and execute service agreements with OEM customers, defining scope, pricing, lead times, and minimum order quantities for service parts
• Establish and maintain service program timelines aligned with customer end-of-production (EOP) and last-order-date (LOD) milestones
• Monitor service contract performance, tracking delivery, quality, and cost metrics against commitments
• Serve as the primary customer-facing point of contact for all EOL program inquiries and issue resolution
• One-Time Buy (OTB) Coordination Evaluate programs for one-time buy (OTB) applicability, conducting demand forecasting and analysis to determine optimal buy quantities
• Coordinate with customers to secure OTB commitments, purchase orders, and financial arrangements prior to tooling or line decommissioning
• Work with Supply Chain and Procurement to execute OTB material purchases, ensuring adequate safety stock for service life projections
• Manage finished goods and component inventory resulting from OTBs, partnering with warehouse operations on storage and fulfillment strategy
• Track OTB inventory consumption and communicate depletion projections to customers in advance of stock-out risk
• Tooling Tracking & Disposition Lead the disposition process for all production and service tooling at program EOL, including molds, fixtures, checking gauges, and assembly tooling
• Coordinate tooling reviews with Engineering and Operations to determine the condition, ownership, and disposition path for each tool
• Facilitate tooling transfer agreements with customers or third-party service suppliers when tooling must be relocated to support continued service production
• Manage tooling storage, maintenance, and decommissioning decisions in alignment with customer contracts and company asset policies
• Maintain accurate tooling registers and disposition records throughout the EOL process, ensuring traceability and compliance
• Coordinate with Finance on tooling asset write-offs, customer-owned tooling returns, and cost recovery opportunities
• Lead customer owned tooling audits Engineering & Operations Coordination Partner with Manufacturing Engineering to assess and document service process requirements, including capacity needs, cycle times, and labor standards for low-volume service production
• Coordinate with Operations on scheduling strategies for intermittent service orders, including periodic production run planning and line readiness requirements
• Work with Process Engineering to maintain and archive service Bill of Process (BOP), control plans, and work instructions to support future service production events
• Identify process simplification or outsourcing opportunities for service production that reduce internal burden while maintaining quality requirements
• Ensure all engineering changes (ECNs) impacting service parts are evaluated, communicated, and implemented in the service program
• Cross‑Functional Program Management Lead…