Customer Service Representative

Customer Service Representative (On-Site)
Schedule: Monday - Friday, 8:00 AM - 4:30 PM
Location: On-Site
We are seeking a Customer Service Representative who thrives in a fast-paced environment and enjoys helping customers while working with quality home improvement products.
In this role, you will serve as the primary point of contact for customers, providing support through phone, email, web requests, fax, and in-person interactions. The ideal candidate is customer-focused, detail-oriented, and able to handle inquiries professionally while maintaining a positive attitude.

• Respond to incoming customer calls and emails regarding products and services in a professional and timely manner.
• Gather information to accurately diagnose and resolve customer concerns.
• Process service requests and schedule service appointments based on product, labor, and customer requirements.
• Provide customer quotes and order necessary service parts.
• Research and troubleshoot product-related issues.
• Maintain accurate customer records and update files after each customer interaction.
• Research parts needed to support customer inquiries.
• Enter credit requests for warranty-related parts orders.
• Resolve customer complaints and collaborate with internal departments such as Sales, Order Fulfillment, Technical Support, and Corporate Support when necessary.
• Manage varying call volumes, which are typically higher on Mondays and during peak seasons.

• Minimum of 1 year of customer service experience
  .
• Minimum of 1 year of product knowledge experience in one of the following industries:
  • Window and door manufacturing/distribution
  • Paint industry
  • Home improvement
  • Furniture retail
• Proven ability to de-escalate customer concerns and provide high-level customer service.
• Working knowledge of:
  • Microsoft Word
  • Excel
  • Outlook
  • Power Point
• Strong communication skills with a friendly, adaptable, and patient approach.

• Call center experience
• Dispatching experience
• Salesforce experience
• Logistics or scheduling experience

These openings are available due to internal promotions, demonstrating strong opportunities for advancement within the organization.

Join a team known for being supportive, collaborative, and willing to go above and beyond to help one another. You'll work with a hands-on manager who invests in employee success.

• Enhanced vacation package
• 5 paid sick days
• 401(k) match
• Additional comprehensive benefits

Enjoy a friendly and welcoming office environment that includes both office space and a customer showroom. This position is fully on-site and offers a stable Monday-Friday schedule with no weekend work.

This is a Contract to Hire position based out of Auburn Hills, MI.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Auburn Hills, MI.

This position is anticipated to close on Aug 17, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but…