Business Banking Relationship Manager III

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Responsible for business development, relationship management and client experience for companies with annual gross sales of $0-10M. Proactively consult business owners to achieve their financial goals by providing smart financial solutions for personal and business needs. Serve as a trusted advisor, collaborating with product and retail partners to understand clients’ holistic business needs and develop revenue growth by identifying needs and providing tailored solutions and services, including loans, deposits, treasury management and all other applicable banking services.

Represent the Sales Manager as needed. Accountable for risk by openly exchanging ideas, elevating concerns and following policies and procedures. Ensure actions and behaviors drive a positive customer experience while operating within the Bank’s risk appetite, consistently identifying, assessing, managing, monitoring and reporting all types of risk.

• Develop qualified client prospects in defined segment by identifying and utilizing referral sources, existing clients and centers of influence.
• Work with product partners (Affiliate– Retail IE, WMA, TMO, etc. and Bancorp– Vantiv, Paycor, etc.) to analyze, evaluate and develop a tailored relationship strategy for each client or prospect.
• Actively participate in community and/or specific industry forums, conferences and/or meetings to broaden relationship networks, referral sources and deepen knowledge of trends, practices, services and the competitive landscape.
• Effectively retain and grow long‑term, profitable, lead client relationships.
• Cross‑sell all applicable 5/3 products and services to an existing portfolio of business customers and their owners/senior management with the ultimate goal of being the clients’ lead or primary bank.
• Plan and conduct relationship strategy and review meetings with product partners.
• Coordinate all client‑facing activities including credit support and other product partners.
• Conduct thorough pre‑call planning, One Bank Consultative Sales approach and prompt post‑call follow‑up.
• Utilize the Bank’s Customer Relationship Management (CRM) system for client activity tracking, call reports and pipeline management.
• Partner with Portfolio Managers and Credit Officers on credit requests and adhere to established Portfolio Management guidelines.
• Achieve credit standards and metrics in regard to asset quality, credit administration and RAROC.
• Monitor ongoing information concerning customer financial performance, condition and industry trends to ensure credit exposure remains at an acceptable risk and is priced accordingly.
• Complete administrative responsibilities in a timely manner.

Provide coaching, leadership and guidance to Relationship Managers I and II in conjunction with their Regional Sales Manager or in addition to their Regional Sales Manager.

• Bachelor’s degree required or equivalent work experience.
• Minimum of 5 years of sales experience and minimum of 5 years managing business banking or commercial relationships preferred.
• Formalized credit training or equivalent credit risk experience required; underwriting experience preferred.
• Proven ability to build new and existing client business and provide a positive client experience.
• Strong business acumen, including detailed analysis, review of financial statements and knowledge of advanced accounting principles.
• Extensive knowledge of credit and non‑credit products required.
• Knowledge of commercial & Treasury Management services as well as alternative lending and financial options.
• Ability to assess client needs, drivers of profitability and corporate/personal life‑cycle optimizing financial solutions.
• Uses effective problem‑solving and analytical skills with ability to handle and prioritize multiple tasks.
• Demonstrates strong verbal and written communication skills, with particular emphasis on experience in face‑to‑face…