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Engineering Systems Support Analyst
Job in
Auburn Hills, Oakland County, Michigan, 48326, USA
Listed on 2026-02-10
Listing for:
LER TechForce
Full Time
position Listed on 2026-02-10
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Overview
Are you looking to work for a company that provides an innovative work environment, and your voice is heard? We are looking for an Engineering Systems Support Analyst/Administrator to work in Auburn Hills. This role will support and maintain engineering systems at the enterprise level. The selected candidate will understand emerging ALM and Simulation, ECAD technologies while maintaining focus on day-to-day operations of said technology domains at the group/multi-site/enterprise level.
Responsibilities- ALM & Simulation applications support (installation/configuration) a priority with ECAD application support secondary.
- Support Software Factory development and support model.
- Respond to engineering Incident & Service ticket items in queue per priority level.
- Analyze / troubleshoot issues, develop solutions and actively coordinate follow up with peers as needed.
- Maintain agreed upon SLA's for incidents and manage catalog tasks effectively.
- Work with the other IT support teams to manage all operational or project associated requests.
- Collaborate with peers on projects and assist with other work as available.
- Keep and manage list of action items/open items and resolution.
- Maintain communication channels with peers and end users on open issues
- Work with IT staff and across functional areas to ensure technological effectiveness.
- Bachelor's degree in IT or (10) years IT experience in lieu of a degree.
- Five (5) years' experience in IT application development and large-scale end user support.
- Work experience supporting client-side enterprise ALM (Bit Bucket, Polarion), Simulation (Altair, ABAQUS, LMS, CHPC & Cloud Visualization, MSC) and ECAD (Mentor Graphics)
- Familiar / comfortable with various Software Factory development approaches/models (manual, AI driven, Hybrid)
- Functional understanding of networking at the workstation/enterprise level.
- Batch/Power Shell scripting experience a plus.
- Familiar with Microsoft Windows 11 OS.
- Demonstrated competency across multiple platforms / OS / DB.
- Understands and apply solutions based on knowledge of the capabilities and limitations of networks, databases, hardware, software applications and IT services.
- Understands manufacturing and automotive business environment.
- Understands and implements appropriate IT security measures.
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