Technical Support Analyst

Go-to-Market Support Analyst (Technical Support Analyst)

Location
:
Auburn Hills, MI

This role supports NA (US and Canada) go-to-market activities, working closely with the GTM lead to ensure the platform is ready to support new features and adapt to future customer needs. The support role executes tasks, maintains documentation, and ensures smooth day to day operations. This role will help troubleshoot issues, manage follow ups, and contribute to process improvements to help ensure the successful product delivery in the Go-to-Market phase.

• Coordinating with cross functional teams to assist with project execution
• Maintaining detailed project plans, schedules, and status reports to support project transparency
• Supporting project meetings, stakeholder updates, and issue resolution efforts
  
  Assisting with software implementations, hardware rollouts, or infrastructure upgrades
• Supporting the management of dependencies, testing plans, and acceptance criteria
• Monitoring progress and highlighting risks or delays to help ensure timely delivery
• Assisting with post implementation reviews, documentation, and knowledge transfer

• 2 years of experience supporting IT or infrastructure projects
• Strong understanding of IT systems, software, and vendor coordination
• Familiarity with project management tools and methodologies
• Comfortable supporting software upgrades, migrations, or deployments
• Excellent communication and status tracking skills
• Certifications such as Agile PM or PMP preferred