Solution Architect

As a Solutions Architect on our Enterprise Service Management (ESM) team, you will shape how Koch businesses deliver frictionless, scalable, and value‑driven services across the enterprise. You will combine broad architectural experience with deep platform understanding
, anchored in Service Now but extending into adjacent technology concepts such as M365/Copilot, automation frameworks, integration layers, CMDB/data models, and workflow technologies. You will serve as a trusted consulting partner to business and technical teams, helping them translate complex problems into intuitive, sustainable solutions. You’ll work closely with Enterprise Architects, Developers, Analysts, and Product Owners to design technical solutions that create value for the Koch businesses.

The Koch Technologies Enterprise Service Management (ESM) team is responsible for empowering Koch businesses to deliver effortless and highly valuable services in all shapes and forms via automation, workflows, and data leveraging our primary platform, Service Now. Our team continually strives to transform service delivery by means of people, process, and technology. We work as a global team, seek ways to break down silos, and leverage individual and team aptitudes to create a competitive advantage and exceptional value for our customers.

This role can be located in Wichita, KS / Plano, TX / Atlanta, GA / Lisle, IL / Auburn Hills, MI and requires an onsite presence with flexibility. This role is not eligible for VISA sponsorship.

• Architect innovative solutions in collaboration with cross‑functional teams.
• Develop forward‑looking POVs incorporating emerging trends, key concepts and capabilities in the market.
• Lean into curiosity and new ideas. Use experimental discovery to prove or disprove those ideas.
• Engage, challenge, and create reference architectures, frameworks, and patterns for Koch Technologies. Publish artifacts in a central architecture repository.
• Act as a mentor, providing on‑going coaching and mentoring to peers, enabling their continued growth.
• Continuously strengthen your knowledge network across Koch Technologies and the businesses. Collaborate and partner to leverage your comparative advantage across the organization.
• Be a driving force of our ESM AI Strategy.
• Proactively identify opportunities to continuously leverage Service Now platform. Explore and bring opportunities across the platform on LSD, ITSM, ITOM, SPM, HRSD.
• Participate in Technology Advisory Board discussions driving alignment on best practices and decisions.
• Provide proof‑of‑concept planning and analysis and be able to champion Service Now capabilities throughout the organization.
• Drive innovative business solutions and digital transformation.
• Technical point of contact for any blockers faced by developers and administrators.
• Actively participate in code reviews and design discussions, bringing in new processes for quality deliverables.

• Service Now implementation experience in LSD, ITSM, HRSD, ITOM and/or SPM.
• Experience in leading teams through delivering complex solutions across several workflows, on the Now Platform.
• Experience implementing AI and Agentic solutions to solve business problems.
• Experience in integration methodologies.
• Understanding of ITIL processes.
• Experience working in a multi‑cultural environment with a diverse workforce.
• Experience working collaboratively on global projects.

• Experience with platforms outside of Service Now (M365/Copilot, AWS, Snowflake).
• Strong experience driving strategic initiatives, collaborating with stakeholders, and driving value‑based conversations.
• Service Now implementation (ITOM, ITAM, CSM) certification.
• Stakeholder management experience.

For this role, we anticipate paying $140,000–$200,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available…