Engineering Systems Support Analyst​/Administrator

Senior Enterprise Engineering Systems Analyst

Location:

Lake Angelus, Michigan

Schedule:

Hybrid

Pay Range: $40-55/hour, depending on experience or chosen experience

Long term Contract - likely to be hired in direct

Our Automotive and E-Mobility client is seeking a dynamic, results-driven Engineering Systems Support Analyst / Administrator to join the IT Enterprise Engineering team at their Auburn Hills, Michigan facility. This role is responsible for supporting and maintaining enterprise-level engineering systems with a strong focus on ALM and Simulation platforms, and secondary support for ECAD technologies.

The ideal candidate will have a solid understanding of emerging ALM, Simulation, and ECAD technologies, while maintaining a strong operational mindset to support day-to-day system reliability across group, multi-site, and enterprise environments.

• Provide enterprise-level support for ALM and Simulation applications, including installation and configuration (primary focus), with ECAD application support as a secondary responsibility
• Support Borg Warner’s Software Factory development and support model
• Respond to engineering incidents and service requests according to established priority levels
• Analyze and troubleshoot complex technical issues, develop solutions, and coordinate resolution with peers and cross-functional teams
• Meet and maintain agreed-upon SLAs for incidents and effectively manage service catalog tasks
• Partner with other IT support teams to manage operational and project-related requests
  
  Collaborate with peers on projects and assist with additional work as needed
• Track, manage, and resolve open action items, ensuring timely closure
• Maintain clear and proactive communication with peers and end users regarding open issues
• Work closely with IT staff and business stakeholders to ensure overall technological effectiveness

• Bachelor’s degree in Information Technology or related field OR a minimum of 10 years of IT experience in lieu of a degree
• 5+ years of experience in IT application development and large-scale end-user support
• Hands-on experience supporting enterprise engineering tools, including:
  • ALM:
    Bitbucket, Polarion
  • Simulation:
    Altair, ABAQUS, LMS, CHPC & Cloud Visualization, MSC
  • ECAD:
    Mentor Graphics
• Familiarity with multiple Software Factory development approaches, including manual, AI-driven, and hybrid models
• Functional understanding of networking at workstation and enterprise levels
• Experience supporting Microsoft Windows 11 environments
• Demonstrated ability to work across multiple platforms, operating systems, and databases
• Strong understanding of how networks, databases, hardware, software applications, and IT services interact
• Knowledge of manufacturing and automotive business environments
• Solid understanding of and ability to implement IT security best practices

• Experience with Batch scripting and/or Power Shell
• Exposure to enterprise-scale engineering environments supporting global or multi-site operations

• Strong analytical and troubleshooting skills
• Ability to manage multiple priorities in a fast-paced enterprise environment
• Effective communication and collaboration skills
• Customer-focused mindset with attention to service quality and reliability

#LI-NL1 #INDOEM