System Implementation & Support Lead

Job Summary

The Application/System Implementation & Support Specialist (US Growth) at Jabil, Inc. will play a critical role in the successful deployment, configuration, and ongoing support of various business applications and systems across our growing US operations. This individual will act as a key liaison between end-users and technical teams, ensuring optimal system performance and user satisfaction, with a focus on supporting expansion initiatives.

This role will be based onsite at one of our US sites and will require up to 75% travel throughout the US for projects, ramp‑ups, new site development, etc.

• Salisbury, NC
• Auburn Hills, MI
• Memphis, TN
• Richardson, TX
• Grantsville/Salt Lake City, UT
• St. Petersburg, FL

• Participate in the planning, implementation, and deployment of new business applications and system upgrades, specifically for US growth initiatives.
• Configure and customize applications and systems to meet specific business requirements and user needs.
• Provide comprehensive technical support and troubleshooting for application and system issues, including incident resolution, problem diagnosis, and root cause analysis.
• Develop and deliver user training programs and documentation to ensure effective adoption and utilization of new and existing systems.
• Collaborate with cross‑functional teams, including IT, operations, and business stakeholders, to gather requirements, define solutions, and ensure successful project delivery.
• Perform system testing and quality assurance to validate functionality, performance, and data integrity.
• Maintain accurate records of system configurations, support requests, and resolutions.
• Proactively identify opportunities for system optimization, process improvement, and automation.
• Stay current with industry trends and best practices in application implementation and support.

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.

• 3+ years of experience in application implementation, system support, or a similar technical role.
• Proven experience with enterprise‑level applications (e.g., ERP, CRM, MES, Mendix) is highly desirable.
• Experience in Automation & Fleet Management Application is a plus.

• Strong understanding of business processes and how they are supported by IT systems.
• Excellent problem‑solving skills and the ability to diagnose and resolve complex technical issues.
• Exceptional communication and interpersonal skills, with the ability to effectively interact with technical and non‑technical stakeholders.
• Ability to create clear and concise documentation, including user guides and technical specifications.
• Experience with project management methodologies and tools is a plus.
• Ability to work independently and as part of a team in a fast‑paced, dynamic environment.
• Willingness to travel periodically within the US to support various growth sites.