IT Systems Analyst
Listed on 2026-06-18
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Location
Auburn Hills, MI
Job SummaryThe primary responsibility of the IT Systems Analyst is to set up, manage and troubleshoot the technology systems that Mersino uses to maintain computer and software networks. Job duties will also include responding to hardware problems, updating system software and tracking the data and communications used on the network.
Typical Duties and Responsibilities- Manage daily support calls and support tickets
- Support the company’s disperse desktop/laptop systems company-wide
- Apply software updates as needed
- Resolve client issues, perform routine updates to devices
- Interact with team members to assist in troubleshooting and identify root cause of system problems
- Manage Azure Cloud environment
- Setup computers for deployment
- Training of users on how to use Mersino Applications
- Work with team to improve training documentation
- Provide remote desktop support
- Assist with mobile device management tool
- 3+ years supporting a Windows Computer environment
- Basic understanding of mobile device management
- Outstanding communication skills
- Troubleshooting skills
- Organizational and time management skills
- Ability to work both independently and as a member of a team
- Initiative to research and resolve problems
- Travel up to 20%
- Certifications not required, but are a plus (A+, N+, MCP, MCSA/E, VCP)
- Proficient in Microsoft Office applications
- Experience with customer support
- Experience with remote management tools
- Odoo ERP
- Azure Cloud experience
- Experience with Air Watch or equivalent mobile device management platform
- Bachelor’s level degree in an IT related
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Mersinois an Equal Opportunity Employer / Veterans / Disabled
Mersino is an Equal Opportunity Employer/Veterans/Disabled
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