AV Technology & Media Support Specialist

The AV Technology & Media Support Specialist plays a key role in supporting the technological needs of classrooms, events, and administrative operations across the law school. This position provides first-line technical and instructional support for AV equipment and educational software, coordinates and supports Zoom Webinars and virtual events, manages classroom video capture and editing, and oversees survey and form workflows for faculty and staff.

• Provide first-line technical support to faculty and staff regarding AV equipment and software in learning and event spaces.
• Install, configure, document, and maintain AV equipment, including projectors, screens, sound systems, video conferencing systems, and smart boards.
• Conduct preventive maintenance and routine inspections of AV equipment to minimize downtime.
• Troubleshoot and resolve AV equipment malfunctions promptly and efficiently.
• Maintain an accurate inventory of AV equipment, tracking location, condition, and maintenance records.
• Archive and maintain an organized catalog of class recordings, ensuring easy access for students and faculty.
• Set up, operate, and troubleshoot sound systems for live events on campus.
• Coordinate and collaborate with event organizers, vendors, and law school offices to ensure optimal sound and visual quality.
• Coordinate and support Zoom Webinars and other virtual events, including scheduling, configuring settings, providing technical assistance, and facilitating practice sessions and live support.
• Serve as Level 2 support for Appoint link Seat Gen seating chart software; manage semester-based data import jobs; coordinate with vendor support to resolve import issues.
• Research and evaluate AV vendors to obtain competitive bids for classroom technology upgrades and large-scale events.
• Supervise vendor installations and services to ensure timely delivery and fulfillment of contractual obligations.
• Train faculty and staff on the effective use of classroom AV equipment and instructional software platforms such as Zoom, Poll Everywhere, Super
  
  SaaS, Sign Up Genius, Microsoft Office Suite, and Qualtrics.
• Provide one-on-one and group support to enhance teaching and learning experiences.
• Manage Qualtrics user accounts and permissions; support effective survey design and implementation.
• Create, distribute, and manage web-based forms and surveys for faculty governance.
• Research, recommend, test, and implement the latest AV technology options for learning and event spaces.
• Assist with supervising and training student workers in AV processes.
• Perform other duties as assigned or requested.

• Bachelor’s degree in a related field or equivalent experience (completed or in progress).
• Minimum two years of experience in AV equipment support, classroom technology, and event production, including live streaming and post‑production workflows.
• Experience with capturing live events and live streaming using industry‑standard software.
• Experience working with content management systems for maintaining online video repositories.
• Experience administering and supporting instructional software such as Zoom, Qualtrics, Poll Everywhere, Super
  
  SaaS, and Microsoft Office Suite.
• Demonstrated ability to train users on classroom technology and software tools in both one‑on‑one and group settings.
• Preferred: experience working in a law school or higher education setting.
• Preferred: experience configuring and installing Crestron and Extron AV products.
• Preferred: experience with Echo
  360 classroom capture and video distribution.
• Preferred: experience administering educational or scheduling platforms such as Appoint link Seat Gen.
• Preferred: experience coordinating AV for events of varying complexity, from small group settings to larger auditorium setups.
• Proficient in setting up and using audio and video production equipment such as audio mixers, video switchers, microphones, and amps.
• Strong understanding of AV network protocols, cabling, and DANTE workflows.
• Familiarity with classroom video capturing software and processes.
• Familiarity with Microsoft Office tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a…