Sales and Marketing Systems Manager

The Sales and Marketing Systems Manager is a strategic, role responsible for driving business‑critical outcomes across core Sales platforms. This role operates at an enterprise level, ensuring alignment between business strategy and technology execution while delivering scalable, reliable, and high‑quality solutions.

The position serves as a key bridge between business and ICT and plays a critical role in influencing roadmap priorities, investment sequencing, and delivery outcomes.

In addition to delivery leadership, the role requires strong curiosity and hands‑on engagement with Artificial Intelligence (AI)—including copilots and agent‑based solutions—to identify and scale opportunities that enhance sales performance, decision‑making, and operational efficiency.

• Own end‑to‑end accountability for SMKG Sales Systems delivery.
• Guide teams in requirements development, ensuring business needs are translated into structured epics, user stories, and backlogs.
• Ensure alignment with enterprise standards, architecture, and quality expectations.
• Drive full lifecycle delivery—from MVP through scale, including testing, validation, and continuous improvement.
• Serve as the primary interface between business leadership, external partners, and ICT delivery teams.

• Demonstrate active curiosity and continuous learning in AI technologies, including large language models, copilots, and AI agents.
• Engage in hands‑on experimentation (“tinkering”) with AI tools, prompts, and agent workflows to explore practical use cases.
• Identify, prioritize, and prototype AI‑driven opportunities across the sales lifecycle.
• Translate experimentation into scalable, production‑ready capabilities that deliver measurable business value.
• Ensure alignment of AI solutions with enterprise data strategy, governance, and cybersecurity requirements.

• Provide guidance and mentorship to team members in Project and Program Management disciplines.
• Leverage experience to develop team capability, improve delivery maturity, and support individual career growth.
• Act as a trusted advisor to peers and emerging leaders, helping teams navigate complexity and improve outcomes.
• Establish governance and reporting practices that improve predictability and leadership visibility.
• Communicate program status, risks, and decisions clearly to executive stakeholders.

• Bachelor's in Computer Science, Information Systems, or related field.
• Minimum 7 years of experience leading enterprise‑scale technology programs and system integrations.
• Proven ability to manage complex, multi‑stakeholder initiatives across business and ICT domains.
• Demonstrated experience in requirements management, backlog prioritization, and full delivery lifecycle ownership.
• Strong understanding of integration patterns, APIs, data flows, and enterprise architecture principles.
• Experience with delivery governance, risk management, and operational readiness.
• Ability to influence senior stakeholders and drive alignment without direct authority.
• Demonstrated interest in AI technologies, with a proactive, hands‑on approach to learning and experimentation.
• Strong communication skills with the ability to present clearly at executive levels.

• Experience supporting Sales systems, dealer platforms, or order management environments.
• Experience identifying and implementing AI‑enabled use cases that drive measurable business value.
• Track record of mentoring team members and improving program management capability.
• Experience operating within a matrixed enterprise environment.
• Familiarity with data‑driven decision‑making, analytics, or reporting platforms supporting Sales organizations.