IT Business Systems Analyst - Dealer

Overview

IT Business Analyst
- Aftersales Dealer Experience supports the design, enhancement, and continuous improvement of digital platforms critical to the Mopar Aftersales ecosystem. The role focuses on understanding dealer service, warranty, and parts workflows and translating them into actionable IT requirements that improve dealer efficiency, customer satisfaction, and operational performance.

Auburn Hills, Michigan, United States

• Gather, analyze, and document business requirements related to dealer-facing platforms and tools such as service reception, online booking, DMS integrations, etc.
• Map dealer workflows, pain points, and opportunities for digital improvement using structured analysis techniques.
• Translate dealer needs into functional specifications, process flows, and user stories with clear acceptance criteria.
• Conduct root-cause analysis for dealer-reported issues and propose data-backed solutions.
• Support product backlog definition, refinement, and prioritization based on dealer impact, business value, and feasibility, aligned with dealer product road mapping practices.
• Partner with Agile delivery teams (developers, QA, UX, suppliers) to ensure requirements are implemented accurately and on schedule.
• Participate in UAT to validate functionality and ensure solutions meet dealer expectations.
• Document and communicate release notes, training needs, and platform changes to dealer stakeholders.
• Coordinate across multiple dealer systems (parts ordering, service tools, catalogs, warranty systems, sales and aftersales applications) to ensure data quality and alignment.
• Define data quality requirements, dealer account structures, permissions, pricing logic, catalog updates, and operational workflows.
• Validate data flows, configurations, and cross-functional dependencies across IT and business teams.
• Collaborate with Dealer Operations, Aftersales, Commercial, Parts Sales & Marketing, and IT product teams to ensure alignment of priorities.
• Serve as a liaison to capture dealer pain points and translate feedback into system improvements.
• Communicate status, risks, and key decisions to leadership and cross-functional partners.
• Identify opportunities to improve dealer efficiency, satisfaction, and performance through digital enhancements; leverage dealer usage analytics and performance metrics to recommend improvements.
• Support strategic initiatives such as new dealer portal capabilities, workflow modernization, and integration of new service or parts applications.

• Bachelor's degree in Information Systems, Business, Computer Science, or related field.
• Minimum 3 years of experience as an IT Business Analyst or similar role supporting digital, operational, or dealer-facing systems.
• Strong experience gathering and documenting business/functional requirements and writing user stories.
• Familiarity with Agile/Scrum methodologies.
• Excellent communication and stakeholder engagement skills.
• Ability to analyze dealer workflows and translate operational needs into systems requirements.

• Experience with automotive dealer operations (service, warranty, parts, sales).
• Understanding of systems used in dealer environments (DMS, service tools, eCommerce platforms, parts systems).
• Exposure to digital transformation or dealer modernization initiatives in dealer product functions.
• Familiarity with multi-system integrations, catalog or pricing data, and operational data workflows.

Full-time

Stellantis

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.

1000 Chrysler Drive, Auburn Hills, Michigan 48326, United States

Our Benefits
- Designed with You in Mind

Comprehensive Health & Well-being Coverage

Medical, dental, vision, and prescription drug coverage from day one.

Paid Time Off

17+ paid holidays, including shutdown from December 24 through New Year’s Day; vacation, floating and wellbeing days, sick time, and fully paid parental leave.

Retirement Savings

Employer match on 401(k) and other plans; employer contribution even if you do not contribute.

Income Protection & Insurance

Disability, life, and other insurance programs.

Company Vehicle Lease Program

Vehicle lease options with insurance, maintenance, and unlimited mileage; exclusive discounts on Stellantis products.

Family Building Benefit

Support for fertility, infertility treatments, adoption services, and gestational surrogacy.

Growth & Giving Back

Tuition reimbursement, student loan refinancing, and 18 paid volunteer hours per year.

And more