Automotive Technical Support Advisor

Contractor Opportunity:
Automotive Specialist

Location: 100% Onsite - Auburn Hills, MI

Engagement Type: Contractor via Third-Party Supplier

Contracting Entity: Accenture

Supplier of Record: eTeam

Start Date: June 8, 2026

Duration: 12 Months with potential for extension

About the Role: We are seeking qualified contractors to fulfill the role of an Automotive Specialist, who will leverage their call center experience, customer service skills, problem solving, and attention to detail to deliver a positive customer experience. Agents assigned to the STAR (Strategic Technical Assistance Resource) Center support Dealers in resolving automotive product concerns promptly and effectively. STAR Agents must identify issues, provide accurate technical assistance and guidance, and follow up on each ticket until it is successfully resolved.

Primary responsibility involves resolving Dealer concerns utilizing problem-solving techniques, diagnostic processes, call, and ticket handling. All aspects of daily functions are to provide the highest level of customer satisfaction and enhance the vehicle ownership experience. This onsite opportunity is open to individuals located in Auburn Hills, MI and surrounding areas.

Project Hours of Operations:

• Candidates must be available to work an 8-hour shift between 8:00 AM to 11:00 PM Eastern Time M-F
• Saturday 9 AM to 6 PM (shifts may vary).

Contractors will be engaged and paid by a third-party payroll supplier, eTeam, which will serve as the employer of record for tax and compliance purposes.

Core Duties:

• Respond to automotive inbound calls and tickets from Dealer Network, providing automotive technical diagnostic direction to Dealer Technicians.
• Provide automotive resolution through a defined six-step diagnostic process to resolve automotive concerns.
• Technical support to group members to Quality, Engineering, Technical Advisors as requested.
• Communicate product issues to Quality, Engineering, Technical Advisors, as requested.
• Provide information, data and direction using all tools available.
• Utilize / research database for relevant automotive product / repair information.
• Obtain Stellantis North America product information, updates from liaison representative or database.
• Perform follow ups on existing tickets and close tickets once resolution is reached.

Deliverables or Project Scope:

• Maintain high levels of customer satisfaction through accurate and timely technical support.
• Communicate product issues and insights to Quality, Engineering, and Technical Advisor teams.
• Document and update ticket status, ensuring compliance with resolution protocols.
• Support continuous improvement by sharing feedback and technical findings with internal teams.

Collaboration Tools or Platforms:

• Microsoft Office Suite and standard PC applications (Excel, Word, Outlook, Teams).
• Dealer Information Software and Diagnostics Tools.
• Internal ticketing and call management systems.
• Client's North America Product databases and liaison resources.

• High School Diploma or GED equivalent.
• Minimum of 1-2 years of hands‑on automotive repair experience OR Bachelor's Degree OR Technical Trade School Certificate in Automotive internship or similar experience.
• Automotive Service Excellence Certifications (ASE) within first 6 months of employment.
• Automotive repair experience of 1 to 2 years.

• 1-2 years of experience with electrification technologies (Bev, PHEV, Hybrid).
• Automotive Service Excellence (ASE) Certification within the first 6 months of employment.
• Strong Understanding of advanced diagnostic processes and automotive systems.
• Familiarity with Stellantis North America Product Lines and technical resources.
• Excellent communication and problem‑solving skills for technical support environments.

• Knowledge of diagnostic and repair tools and Dealer information software.
• Intermediate computer skills, including Word and keyboarding proficiency.

Compensation for contractor roles supporting Accenture is determined by the contractor’s employer eTeam, and varies depending on factors such as location, role, skill set, and…