Desktop Support Specialist

Responsibilities

• Provide quality support with a high degree of customer service, technical expertise, and timeliness in addition to performing both routine and complex tasks to aid in the ongoing support of site-based microcomputer environments.
• Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions.
• Lead or participate in team projects that enhance the quality or efficiency of support. Consults with end-users to determine desktop/networking needs.
• Studies vendor products to determine those that best meet user needs, recommending hardware and software packages and standards. Installs new hardware and maintains existing hardware. Installs software and peripherals; and network nodes, peripherals and wiring. Participates in the research of new technologies.
• Documents, debugs, and prepares user procedures. Trains end-users in the use of equipment and software.

• At least two years PC support in a networked environment. Experience with multi-cultural students and staff preferred.
• Knowledge of personal computers and related hardware and software. Knowledge of Microsoft operating systems and application software.
• Knowledge of GUI applications used in a Windows operating environment.
• Familiar with UNIX, and MAC operating systems. Knowledge of problem solving and troubleshooting methods.
• Skills in verbal and written communications and customer service practices.
• Associates degree in Information Technologies or related field or technical training equivalent.