More jobs:
Director, Customer Care Strategy & Digital Transformation
Job in
Auburn Hills, Oakland County, Michigan, 48326, USA
Listed on 2026-07-16
Listing for:
Stellantisfinancialservices
Full Time
position Listed on 2026-07-16
Job specializations:
-
IT/Tech
AI Business & Operations, Change Management -
Business
AI Business & Operations, Change Management
Job Description & How to Apply Below
Stellantisfinancialservices seeks a Director to shape Customer Care's transformation, defining vision and roadmaps for processes, technology, and customer journeys. The role leads major programs, evaluates GenAI and automation, and ensures alignment with compliance and measurable outcomes.
This leader collaborates across Operations, ICT, Legal, Data Privacy, and external partners to build business cases, secure approvals, and guide initiatives from concept to adoption.
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