Automotive Repair and Technical Support Advisor

Contractor Opportunity:
Automotive Repair Technical Support Specialist

Location: 100% Onsite - Auburn Hills, MI

Engagement Type: Contractor via Third-Party Supplier

Contracting Entity: Accenture

Supplier of Record: eTeam

Start Date: August 24, 2026

Duration: 12 Months with potential for extension

We are seeking qualified contractors to fulfill the role of an Automotive Repair Support Specialist who will leverage call center experience, customer service skills, problem solving, and attention to detail to deliver a positive customer experience.

Agents will support Dealers in resolving automotive product concerns promptly and effectively. Technician Support Advisors must identify issues, provide accurate technical assistance and guidance, and follow up on each ticket until it is successfully resolved.

Primary responsibility involves resolving Dealer concerns using problem‑solving techniques, diagnostic processes, call and ticket handling to provide the highest level of customer satisfaction and enhance the vehicle ownership experience.

This onsite opportunity is open to individuals located in Auburn Hills, MI and surrounding areas.

• Must be available to work an 8‑hour shift between 8:00 AM and 11:00 PM Eastern Time, Monday‑Friday.
• Saturday 9:00 AM to 6:00 PM (shifts may vary).

Contractors will be engaged and paid by a third‑party payroll supplier, eTeam, which will serve as the employer of record for tax and compliance purposes.

• Respond to automotive inbound calls and tickets from Dealer Network, providing automotive technical diagnostic direction to Dealer Technicians.
• Provide automotive resolution through a defined six‑step diagnostic process to resolve automotive concerns.
• Provide technical support to group members (Quality, Engineering, Technical Advisors) as requested.
• Communicate product issues to Quality, Engineering, Technical Advisors as requested.
• Provide information, data and direction using all available tools.
• Utilize and research database for relevant automotive product/repair information.
• Obtain product information updates from liaison representative or database.
• Perform follow‑ups on existing tickets and close tickets once resolution is reached.

• Maintain high levels of customer satisfaction through accurate and timely technical support.
• Communicate product issues and insights to Quality, Engineering, and Technical Advisor teams.
• Document and update ticket status, ensuring compliance with resolution protocols.
• Support continuous improvement by sharing feedback and technical findings with internal teams.

• Microsoft Office Suite and standard PC applications (Excel, Word, Outlook, Teams).
• Dealer Information Software and Diagnostics Tools.
• Internal ticketing and call management systems.
• Client's North America Product databases and liaison resources.

• High School Diploma or GED equivalent.
• Minimum 1–2 years of hands‑on automotive repair experience OR Bachelor’s Degree OR Technical Trade School Certificate in Automotive internship or similar experience.

• 1–2 years of experience with electrification technologies (BEV, PHEV, Hybrid).
• Strong understanding of advanced diagnostic processes and automotive systems.
• Familiarity with Tier 1 automotive OEM Product Lines and technical resources.
• Excellent communication and problem‑solving skills for technical support environments.

• Knowledge of diagnostic and repair tools and Dealer information software.
• Intermediate computer skills, including Word and keyboarding proficiency.

Please register and submit your resume at Avature Contractor Exchange. Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by eTeam for next steps.

This is a contractor role administered through a third‑party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture. The supplier will ensure compliance with applicable…