ICT Business Systems Analyst - Fleet

The ICT Business Systems Analyst plays a critical role in bridging business stakeholders and ICT delivery teams to ensure business needs are accurately captured, translated into actionable system requirements, and delivered successfully. The role supports digital platforms, operational systems, and data flows across Aftersales, eCommerce, Dealer Experience, Accessories, Pricing, Warranty, Fleet, IAM, and related domains.

The analyst partners closely with Product Owners, business teams, and technical delivery teams to drive system enhancements, improve operational efficiency, and enable scalable, data‑driven solutions that support business growth and customer experience.

• Gather, analyze, and document detailed business requirements for new initiatives, enhancements, and platform improvements.
• Translate business needs into functional specifications, process flows, user stories, and data requirements for ICT delivery teams.
• Define and document business rules.
• Support backlog refinement and prioritization in collaboration with Product Owners.

• Act as the primary liaison between business stakeholders and ICT vendor teams.
• Partner with Product Management, Operations, Finance and external vendors as needed.
• Facilitate workshops, requirement reviews, and solution walkthroughs to ensure shared understanding and alignment.

• Support solution design by ensuring requirements align with existing platforms, integrations, and data models.
• Coordinate and support User Acceptance Testing (UAT), including test scenario definition, defect triage, and validation of business outcomes.
• Assist with release readiness, documentation, and post‑launch support activities.

• Support data management activities.
• Identify process gaps and improvement opportunities across business and system workflows.
• Leverage reporting and analytics to validate requirements, measure outcomes, and support decision‑making.

• Contribute to business improvement initiatives, including automation, AI, and data‑driven enhancements where applicable.
• Support standardization of requirements documentation, best practices, and delivery processes across ICT initiatives.

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
• Minimum 5 years of working experience in IT Systems, with experience in Salesforce.
• Proven experience as a Business Analyst within ICT / IT‑driven environments.
• Minimum 3 years programming experience.
• Strong requirements gathering, documentation, and stakeholder management skills.
• Experience working with cross‑functional teams and agile or hybrid delivery models.
• Excellent communication, analytical, and problem‑solving abilities.

• Experience in Aftersales and/or Fleet.

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Also, our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it.

We proudly support all paths to parenthood — including fertility and infertility treatments, adoption services, and gestational surrogacy.

We believe in work‑life balance. That’s why we offer: 17+ paid holidays, including shut‑down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

We Help You Plan For The Future With

• An employer match on contributions to your 401k, Roth, and Catch‑Up plans.
• An employer contribution, even if you don’t contribute.

Benefit from both employer‑provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc. — supporting the needs of you and your family and…