Technical Customer Support
Job in
Auburn Hills, Oakland County, Michigan, 48326, USA
Listed on 2026-07-20
Listing for:
IRONCLAD Powered by Mersino
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, Systems Administrator, IT Support
Job Description & How to Apply Below
Job Summary
The Technical Customer Support will be responsible for supporting, troubleshooting, and monitoring alarms on telemetry devices company wide. Mersino has over 1600 fleet assets outfitted with telemetry devices, monitoring the health and activity of our equipment. This role will focus on customer service, uptime, and managing the growing demands and needs of our internal and external customers.
Responsibilities- Manage daily support calls and support tickets
- Monitor telemetry devices through Internet of Things (IoT) management software
- Make proactive callouts for device status
- Interact with team members to assist in troubleshooting and identifying root cause of system problems
- Manage and troubleshoot the dispersed telemetry systems company‑wide
- Aid in the development of an Application Patching Process
- Assist in the process to help improve and enhance the IoT management software
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