Technical Administrator - Salesforce

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.
Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

The Technical Administrator is responsible for ensuring the reliability, security, and efficiency of the organization’s technology systems and applications. This role provides strategic oversight, advanced troubleshooting, and leadership in system performance and configuration. It collaborates with cross-functional teams to enhance system capabilities, improve processes, and ensure compliance with organizational standards. The position may specialize in areas such as infrastructure, Salesforce, or SharePoint, while maintaining broad technical expertise across administrative tools and technologies.

• Administer, configure, and maintain enterprise platforms (e.g., infrastructure systems, Salesforce, SharePoint) to ensure performance, security, and user access.
• Provide Tier 2 technical support by diagnosing, troubleshooting, and resolving user-reported issues in a timely and customer-focused manner.
• Perform routine system health checks, audits, backups, and monitoring; escape complex issues as needed.
• Manage user provisioning, role-based access, and permissions in accordance with security and data privacy standards.
• Collaborate with business units to understand requirements and implement technology solutions that support operational efficiency.
• Configure and maintain Salesforce environments, including user setup, profiles, permissions, and security settings.
• Customize Salesforce using declarative tools such as page layouts, record types, and Lightning App Builder.
• Document configurations, processes, and troubleshooting procedures contribute to a shared knowledge base.
• Identify and recommend opportunities to streamline and automate workflows to improve efficiency.
• Assist with system updates, releases, and vendor-supported enhancements.
• Other duties may be assigned; responsibilities may change.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Minimum 2 years’ experience in a technology discipline or business-related role.

• Bachelor’s degree in STEM, Business, or a related field; equivalent professional experience may be considered in lieu of a degree.

• Demonstrated ability to contribute to system documentation, training materials, or knowledge bases.
• Ability to configure, administer, and maintain enterprise platforms, including workflows, access controls, and integrations.
• Proficiency in diagnosing and resolving system issues; familiarity with monitoring tools and logging platforms.
• Understanding of role-based user provisioning/de-provisioning, and identity management protocols.
• A customer-focused mindset with a commitment to delivering high-quality service.
• Analyze, troubleshoot, and develop solutions for complex challenges.
• Clearly document processes, requirements, and troubleshooting steps using industry-standard technologies.
• Work with teams across disciplines to integrate and optimize solutions.
• Requires intermediate analytical and problem-solving skills.
• Requires intermediate verbal and written communication skills including collaboration in a cross-functional environment
• Experience in one or more process and/or technical tools relevant to the role
• Experience with at least one of the following Salesforce Clouds, including Auto Cloud, Sales Cloud, Service Cloud,…