Service Parts Analyst

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of:
Sales Performance;
Repair Optimization and Compliance;
Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

SUMMARY

Service Part Analysts(SPA) are responsible for creating, maintaining and releasing ofservice parts to support vehicle launch timing. SPA’s are also responsible for assisting in resolution of issues as they relate to service parts throughout the MOPAR organization.

They will complete their tasks according to a previously aligned schedule, to ensure Stellantis overall vehicle launch timing.

All work performed by the MSXI SPAs must conform to all applicable Stellantis and industry standards communicated by Stellantis during the launch of the program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Maintain and releaseof service parts to support vehicle launch timing

Utilize necessary service and production systems to ensure all parts are accounted for and setup correctly(Team Center, SBOM, EBOMetc.)

Provide conditional support Interface with 3rd party help desk as a level 3 escalation support for Service Parts Updates (SPU)

Work with corresponding Compiler to ensure parts are named and standardized correctly

Respond to feedbackwithin 48 hoursand resolve issuesaccording to customer-defined metrics

Required:

High School Diploma

3-5 years’ automotive technical experience

Computer proficient-PC literacy with Windows, Google, Microsoft Office Suite

Background check required to confirm no criminal records as defined by US standards

Preferred:

1-3 years minimum service part experience

Familiarity with:

Bill of Materials

Common service part practices and methodologies

Automotive Technical Training or Technical Associates Degree

Experience working in a team environment

Good analytical, organization and communication skills

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.