Data Visualization Specialist

Data Visualization Specialist

Product Support is the primary quality liaison group between the factories and the market. The primary role of the Data Visualization Specialist position is to create dashboards and visual reports to track warranty claims, product quality metrics, and customer satisfaction data. This is an excellent opportunity for a detail-oriented individual with a passion for data visualization to support our mission of improving vehicle quality and the customer experience.

Dashboard Development – 70%

• Develop and maintain interactive dashboards using tools like Tableau or Power BI to monitor warranty claims, defect rates, current and long term quality issues and high cost drivers
• Collaborate with warranty analysts and quality engineers to understand data needs and design visualizations that highlight key trends and insights
• Transform raw warranty and quality data (e.g., repair orders, part failure rates) into clear, actionable visuals for team reviews and management reports
• Ensure data accuracy by performing basic cleaning and validation tasks on datasets from warranty databases
• Update dashboards regularly to reflect new data inputs, such as monthly warranty claims or field quality audits.
• Assist in presenting visualized insights to non-technical stakeholders, such as quality managers or service teams, in a simple and impactful way.
• Support ad-hoc reporting requests, such as visualizing trends in specific vehicle models or regions.
• Document dashboard designs and data sources to ensure consistency and ease of use for the team.

Field Reporting (30%)

• Support data analysts with reporting within VW Technical Service using traditional reporting methods
• Maintain data integrity and ongoing quality control of monthly, quarterly and annual quality reports for upper management
• Quickly and accurately gather, prepare data upon request from management

Required

• Bachelor's degree in Data Science, Business Analytics, Computer Science, Engineering, or a related field

Desired

• Master's Degree in Business Administration or related discipline

• Strong attention to detail to ensure accurate and reliable visualizations.
• Good communication skills to explain findings to team members.
• Curiosity and willingness to learn about automotive warranty and quality processes.
• Problem solving skills
• Analytical skills
• Conceptual thinking skills

Required

• Proficiency in Tableau or Power BI
• Basic knowledge of data manipulation (e.g., Excel, SQL queries, or Python for cleaning datasets)
• Familiarity with interpreting numerical data, such as percentages, counts, or time-series trends.

Desired

• Exposure to automotive industry data (e.g., warranty claims, parts inventory) or basic statistics knowledge.
• Knowledge of German and/or Spanish languages

Domestic and international travel required – approximately 5%

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit  . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

By applying, you acknowledge that AI-assisted tools may be used during hiring. IND
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