Automotive Repair and Technical Support Advisor

Location: 100% Onsite - Auburn Hills, MI

Engagement Type: Contractor via Third-Party Supplier

Contracting Entity: Accenture

Supplier of Record: eTeam

Start Date: Oct. 26, 2026

Duration: 12 Months with potential for extension

We are seeking qualified contractors to fulfill the role of an Automotive Repair Support Specialist
, who will leverage their call center experience, customer service skills, problem solving, and attention to detail to deliver a positive customer experience.

Agents will support Dealers in resolving automotive product concerns in a prompt and effective manner.

Technician Support Advisors must be able to identify issues, provide accurate technical assistance and guidance and follow up on each ticket until it is successfully resolved.

Primary responsibility involves resolving Dealer concerns utilizing problem-solving techniques, diagnostic processes, call, and ticket handling.

All aspects of daily functions are to provide the highest level of customer satisfaction and enhance the vehicle ownership experience.

This onsite opportunity is open to individuals located in Auburn Hills, MI and surrounding areas.

The project hours of operations are as follows:

• Candidates must be available to work an 8-hour shift between8:00 AM to 11:00 PM Eastern Time M-F
• Saturday 9 a.m. to 6 p.m. (shifts may vary).

Contractors will be engaged and paid by a third-party payroll supplier, eTeam, which will serve as the employer of record for tax and compliance purposes.

• Respond to automotive inbound calls and tickets from Dealer Network, providing automotive technical diagnostic direction to the Dealer Technicians
• Provide automotive resolution through a defined six-step diagnostic process to resolve automotive concerns
• Technical support to group members to Quality, Engineering, Technical Advisors as requested.
• Communicate product issues to Quality, Engineering, Technical Advisors, as requested.
• Provide information, data and direction using all tools available.
• Utilize / research database for relevant automotive product / repair information.
• Obtain product information updates from liaison representative or database.
• Perform follow ups on existing tickets and close tickets once resolution is reached.

• Maintain high levels of customer satisfaction through accurate and timely technical support
• Communicate product issues and insights to Quality, Engineering, and Technical Advisor teams
• Document and update ticket status, ensuring compliance with resolution protocols
• Support continuous improvement by sharing feedback and technical findings with internal teams

• Microsoft Office Suite and standard PC applications (Excel, Word, Outlook, Teams)
• Dealer Information Software and Diagnostics Tools
• Internal ticketing and call management systems
• Client's North America Product databases and liaison resources

• High School Diploma or GED equivalent
• Minimum of 1-2 years of hands-on automotive repair experience OR Bachelor's Degree OR Technical Trade School Certificate in Automotive internship or similar experience
• Automotive Service Excellence (ASE) certification; candidates without certification must obtain it within 90 days of their employment start date, and the company will pay for the first certification test.

• 1–2 years of experience with electrification technologies, including BEV, PHEV, and hybrid systems.
• Strong understanding of advanced diagnostic processes and automotive systems.
• Familiarity with Tier 1 automotive OEM product lines and technical resources.
• Excellent communication and problem‑solving skills in technical support…