Learning & Development Manager - Exempt

Are you ready to revolutionize our team? We're hiring a Learning and Development Manager for our Auburn Hills office!

POSITION

PURPOSE:

The Ultimate Impact Maker!

Tired of the same old corporate grind? Join us and become the driving force behind our frontline success! As our Learning and Development Manager
, you won't just develop training-you'll sculpt careers, ignite sales passion, and champion a culture of diversity and inclusion. You are the architect of the ultimate Genisys employee experience, ensuring every team member, from new tellers to seasoned managers, is equipped to deliver financial greatness and legendary service. Plus, you get to lead our critical DE&I charge-making a real difference in people's lives every single day!

• New Hire Supercharger: Design and maintain a cutting-edge onboarding program that turns new hires into confident frontline heroes ready to tackle routine member transactions from day one.
• Quality Control Guru: Oversee our trainers, ensuring every session is delivering the highest level of learning and that our new staff is set up for success.
• Adaptable Educator: Provide a diverse menu of training options-because one size never fits all!
• Feedback Fanatic: Listen to training surveys, instantly spot areas for improvement, and adjust our programs on the fly.
• System Sorcerer: Maintain our training software to keep everyone on track with their mandatory courses.
• Department Connector: Partner with various teams to develop custom training that meets their specific needs.

• Sales Trainer Extraordinaire: Create and maintain dynamic sales training for new staff, giving them the tools to help our members achieve their financial dreams.
• Goal Setter: Establish clear, exciting timelines for sales training completion.
• Needs Investigator: Work with Branch Managers and Regional Leaders to assess the skills of our current staff and provide targeted, high-impact training.
• Effectiveness Scientist: Measure training impact, prove its value, and continuously tweak for maximum results.
• Delivery Master: Bring sales training to life through engaging in-person and virtual formats.
• Consistency Champion: Schedule a steady drumbeat of sales training courses year-round to keep our staff sharp.
• Coaching Partner: Oversee the Learning & Development Specialist to ensure frontline sales and service training is wildly effective.
• Meeting Maverick: Support Branch Managers with fresh, impactful sales meeting content.
• Growth Accelerator: Collaborate with Regional Managers and the VP of Sales & Service to provide the necessary training that drives credit union growth.

• New Manager Mentor: Partner with Regional Managers to map out personalized training plans for our newest leaders.
• Progress Pacesetter: Stay in close communication with new managers to gauge their learning and offer support.
• 360-Degree Feedback Seeker: Gather insights from colleagues to monitor new manager progress.
• Alert System: Keep Regional Managers updated on new manager progress, quickly flagging any concerns.
• Trainee Tamer: Work with leadership to create strategic development plans for our Management Trainees.
• Branch Liaison: Coordinate with Branch Managers to ensure Management Trainees get the hands-on experience they need to complete the program.
• Talent Spotter: Provide ongoing feedback to Management Trainees and make the final, crucial recommendation on their readiness for a management role.

• GSR Steward: Maintain and update our signature Genisys Service Revolution (GSR) training for every single employee.
• Onboarding Essential: Ensure every new hire is indoctrinated into the GSR way of life.
• Yearly Refresher: Deliver annual training to managers and staff to keep the service standards sky-high.
• Reinforcement Creator: Develop new courses and training to continuously strengthen our commitment to the GSR experience.

• Culture Curator: As our DE&I Officer,…