Application Engineer

Applications Engineer – CNC Machine Tools (USA)

Company:
Jyoti CNC Automation

Location:

USA Tech Centre (occasional customer site visits)

Reports To:

Zone Head / Tech Centre Head

Functional Coordination:
Sales Engineers

Schedule:

Monday–Friday, Core Business Hours

Travel:
Variable (Tech Centre–based; occasional customer visits)

FLSA Status:
Exempt (confirm if hourly/non‑exempt is preferred)

Base Salary: $100k + 10% KPI performance

The Applications Engineer is responsible for hands‑on demonstration of CNC machine capability, customer application validation, cycle‑time proving, and technical feasibility support for sales. This role plays a direct role in order conversion by ensuring machining performance, process integrity, and technical commitments are accurate, achievable, and defensible. This is a shop‑floor, demo‑driven technical role requiring strong machining, programming, and customer‑facing skills.

• Demo & Application Proving
• Operate, set up, and manage CNC demo machines at the Tech Centre.
• Conduct customer part prove‑outs, machining trials, and test cuts.
• Validate cycle time, accuracy, surface finish, and process repeatability within acceptable tolerances.
• Ensure demo machines remain calibrated, properly tooled, and ready for customer demonstrations.
• Process & Technical Support
• Develop machining process plans, tooling lists, and setup concepts.
• Define cutting parameters, fixturing, work holding, and inspection approach.
• Support Sales Engineers during RFQs, technical reviews, and customer meetings.
• Validate application feasibility prior to quotation release to ensure technical commitments are achievable.
• Sales Enablement
• Provide technical leadership during sales meetings and customer presentations.
• Clearly explain machine capabilities, process advantages, and application limits.
• Address and counter competitor technical claims with data‑driven justification.
• Ensure all technical commitments accurately reflect real‑world machine performance.
• Customer Training & Handover
• Train customers on machine operation, programming fundamentals, and best practices.
• Support first‑article trials and initial optimization following installation when required.
• Ensure a clear and complete technical handover to the Service team.
• Documentation & Discipline
• Maintain application records, cutting data, demo results, and process documentation.
• Document lessons learned from demos, trials, and customer applications.
• Participate in technical review meetings and contribute improvement ideas.

• Demo‑to‑order conversion rate
• Accuracy of cycle‑time, process, and technical commitments
• RFQ feasibility response time
• Demo machine uptime, readiness, and utilization
• Customer technical satisfaction and feedback

• Diploma, Associate’s, or Bachelor’s degree in Mechanical or Manufacturing Engineering, or equivalent machining experience.
• 5–12 years of hands‑on CNC machining, setup, and programming experience.
• Strong knowledge of cutting tools, fixturing, and machining processes (turning, milling, multitasking, 5‑axis preferred).
• Experience with Fanuc, Siemens, or similar CNC control platforms.
• Ability to communicate technical concepts clearly to customers and sales teams.
• Comfortable working in a demo‑driven, customer‑facing technical sales environment.

Exposure to manufacturing and machining environments with hazards such as noise, electricity, chemicals, heavy equipment, and automated/manual machinery. Physical demands include standing, walking, bending, machine setup, operating equipment, lifting/pushing/pulling tooling and fixtures, and periodic travel.