Serial Quality Manager in Auburn Hills, Michigan

Serial Life Quality Manager

The Serial Life Quality Manager (SLQM) makes valuable contributions and drives continuous improvements on vehicle warranty quality key objectives, which incorporate reducing current production issue failure rate, lowering warranty cost, minimizing warranty claims, and improving customer satisfaction. The role has immediate and visible impact on Stellantis propulsion systems quality by collaborating closely with cross functional teams including global quality, regional quality, manufacturing quality, supplier quality engineering, and cross car line project engineering.

The quality objectives are defined, aligned and adapted to propulsion systems roadmap. The quality convergence plan is built to meet these objectives. It is reinforced by the well-defined quality process. SLQM plays a pivotal role in enhancing the quality of our vehicles.

Key Responsibilities:

• Ensure achievement of quality objectives of propulsion systems;
• Provide executive level quality reports to leaderships;
• Propose technical solutions to be applied in mass production in the field;
• Drive warranty improvement by leading Quality Improvement Team (QIT) activities;
• Contribute to quality survey things gone wrong (TGW) improvement plan;
• Assist engineers on vehicle issue diagnosis and root cause analysis;
• Lead issue management and resolution process in precise, accurate and timely manner;
• Apply systemic approaches to quality issues required system level knowledge;

Our Benefits
- Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, you'll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. That's why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with:

• An employer match on contributions to your 401k, Roth, and Catch-Up plans
• An employer contribution, even if you don't contribute

Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions:

• Tuition reimbursement
• Student loan refinancing programs
• 18 paid volunteer hours each year to make a difference in your community

And so much more!

When you join us, you're not just building a career - you're joining a company that supports you, inside and outside of work.

Basic Qualifications:

• Minimum of a Bachelor's degree in Mechanical Engineering, Electrical Engineering or equivalent qualification
• Minimum of 5 years of experience in quality, project management or product development V-Cycle
• 2+ years experience with field warranty quality
• Proficiency in quality tools, methodologies, and customer claim management

Preferred Qualifications:

• Proficiency in quality tools and methodologies (e.g., APQP, DFSS, 8D, 6 sigma, RPS
  - Reactive Problem Solving, Shainin System / Red X, KT
  - Kepner Tregoe, etc.)
• Experience in vehicle/engine/transmission plant operations
• Intermediate to advanced AI or Copilot user experience
• Master black belt certification
• Technical Expertise:
  Problem solving, quality process, product design (system, architecture), manufacturing quality, supplier quality, project management.
• Leadership Traits:
  Ability to understand, communicate and articulate quality issues to align teams and prevent misunderstanding;
  Capacity to see beyond day-to day operations;
  Fully utilize lessons learned across programs;
  Proven deep knowledge on risk management to make informed, prompt decisions under uncertainty;
  Understanding of the perspectives of different functional areas to be able to guide the path of issue resolution;
  Remaining flexible and calm when priorities or initiatives shift;
  Adjusting swiftly based on customer's needs.