Product Support Engineer Electrical

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Worldwide, the Volkswagen Group has a long tradition of dramatic innovations. The Volkswagen Group with its headquarters in Wolfsburg, Germany is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group comprises twelve brands from seven European countries:
Volkswagen Passenger Cars, Audi, SEAT, ŠKODA, Bentley, Bugatti, Lamborghini, Porsche, Ducati, Volkswagen Commercial Vehicles, Scania and MAN.

This position is a career level 19P, and is located in Auburn Hills, MI with a role classification of Hybrid.

• Monitoring of product performance and quality of in use Audi vehicles for Electrical/Electronic systems
• Identification and reporting to Audi AG of product shortcomings based on information from all different inside and outside sources.
• Performance of technical analyses on product shortcomings.
• The formulation of recommendations to Audi AG concerning the need for countermeasures.
• Communication with Audi Dealers to support efficient and effective repair of in use Audi vehicles.
• Monitoring the effectiveness of implemented countermeasures in the field.
• Ensure successful “Technical Launch” for all new Audi models and major new systems.

Fault solving process – 75%

• Monitor product performance and quality of in use Audi vehicle:
  • Monitor the AUDI product quality of customer vehicles in the US and identify all product shortcomings based on information from all inside & outside sources for Electrical/Electronic systems
  • Determine market oriented priority lists for product shortcomings.
  • Analyze and track quality issues and communicate the results of monitoring activities/pre
    - analyses to Audi AG to initiate and drive the fault solving process for proper production and
    service solutions.
  • Monitor and report the effectiveness of implemented countermeasures in the field.
• Perform pre-analysis of defective parts and if necessary coordinate and prepare onsite vehicle analyses.
• Recommend service solutions to Audi AG in order to address customer satisfaction.
• Provide cross functional assistance to other groups within AoA, VWGoA, Audi AG, vendors and associations.
• Support and coordinate fault solving process in close cooperation with various departments of Audi AG (Product Support counterparts, Quality Assurance, Production, Technical Development)
• Provide efficient and effective repair assistance to Audi Dealers:
  • Communicate the resolutions for product shortcomings and the appropriate procedures to Dealers.
  • Technical support for Technical Field Managers, Audi Technicians Helpline and Customer Experience.
  • Assist in the repair of vehicles when Dealer personnel are not able to fix themselves through quality technical advice.

New product launch support – 20%

• Support all technical AoA “new vehicle” launch activities.
• Support AoA/Audi AG activities (test drives, press & launch events, port & auction center investigations).

Quality reporting – 5%

• Prepare detailed field situation / topic overview with all required data and technical details for quality topics for various decision making AUDI AG committees (e.g. APS, CSB, PQF)
• Prepare presentation of Top Quality Issues for monthly PQF and PQB meeting with Audi AG Board and Top Management.

Base pay is one part of our total compensation package and is established within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this position will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.

Base salary is localized according to an employee’s work…