Supervisor, Retail, Retail & Store Manager

Job Title

Supervisor Outlet

The successful individual will leverage their proficiency in retail to lead store operations and drive business growth.

• Partner with Store Manager to develop business‑driving initiatives that build repeat business or attract new customers.
• Communicate and achieve store productivity targets including sales per hour, ADT, UPT, and capture rate.
• Ensure all associates complete the sales training program and develop strong product knowledge across all categories.
• Model and supervise the selling environment, providing consistent coaching on the sales training process to ensure the highest level of customer service and sales.

• Achieve personal sales goals.
• Educate team on sales plans, personal sales goals, and store stats, driving them to achieve targets.
• Ensure the highest level of service is provided to all customers through extensive product knowledge and completion of product profiles.
• Foster a team environment by creating a fun, competitive, inviting atmosphere.

• Understand and communicate the Kate Spade New York brand aesthetic, brand philosophy, and lifestyle to the sales team and customers.
• Ensure brand and operating standards are met to support brand consistency.
• Ensure store presentation standards are achieved and maintained.

• Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.
• Accurately process all POS transactions and inventory functions such as transfers, receiving, Fed Ex shipments, repairs, and damages to maintain inventory integrity.
• Adhere to Kate Spade loss prevention policies and operational procedures.

Must Have:

• Strong written and verbal communication skills
• Detail oriented
• Proactive ability to multi‑task and prioritize

Preferred:

• Minimum 2–3 years’ experience in luxury goods or a comparable retail environment
• College degree preferred
• Prior luxury goods experience preferred

• Available to work store schedule, as needed, including evenings and weekends
• Standing for extended periods of time
• Able to safely lift boxes up to 40 pounds
• Comfortable climbing ladders

• Courage
  :
  Doesn't hold back when giving feedback; faces people problems promptly and directly.
• Creativity
  :
  Generates new ideas and connects unrelated concepts.
• Customer Focus
  :
  Meets internal and external customer expectations, building trust and respect.
• Dealing with Ambiguity
  :
  Adapts to change, decides with incomplete information, and manages uncertainty.
• Drive for Results
  :
  Consistently exceeds goals and pushes self and others for results.
• Interpersonal Savvy
  :
  Builds effective relationships across all levels, diffuses tension, and creates rapport.
• Learning on the Fly
  :
  Learns quickly, experiments, and takes on new challenges.
• Strategic Agility
  :
  Anticipates future trends and crafts competitive strategies.
• Developing Direct Reports
  :
  Provides challenging tasks, holds development discussions, and builds career plans.
• Building Effective Teams
  :
  Creates strong morale, fosters open dialogue, and builds a sense of belonging.

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or e

BASE PAY RANGE $16.00/HR TO $24.75/HR
Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance, and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. Additional compensation includes product discounts and incentive compensation.