Account Manager Senior - Tiers

Senior Account Manager

US Farathane is looking to hire a Senior Account Manager, this role will support out Tier customer Seat Plastic products. This role will sit on-site and support our Corporate Tech Center. The Senior Account Manager will serve as the primary relationship owner for an assigned account with responsibility for retention and growth. This role is responsible for handling Tier customer Seat Plastic products.

Ensure clients derive maximum value from our services. Prepare implementation plans and lead client development; present content strategy and annual plan. Work closely with clients to identify needs including content approval workflows and consult on best practices for solutions and setup.

Essential Duties and Responsibilities:

• Serve as the lead point of contact for all customer account concerns.
• Ensure timeliness in customer responses.
• Develop new business with existing clients and/or identify areas of improvement to meet sales goals.
• Support accuracy, and timeliness of information to other groups.
• Deliver on account revenue goal with targeted business.
• Close out open commercial issues in an acceptable timeframe.
• Lead challenging customer issues to closure.
• Manage Sales Forecast Accuracy.
• Position and push key USF technologies.
• Ensure awareness of key new business opportunities.
• Forecast and track key account metrics (e.g., annual forecasts)
• Track new business opportunities via targeted growth matrix.
• Management of non-contractual give backs (if applicable).
• Facilitation of VA/VE ideas. Utilize Advanced Engineering within USF to generate new business.
• Ability to fully explain how top suppliers are measured.
• Ability to travel domestically and internationally.
• Maintain a positive can-do attitude and entrepreneurial approach.

Qualifications:

• Bachelor's Degree in appropriate field of study or equivalent work experience
• Above average technical knowledge to discuss product capabilities.
• Wide knowledge of customers, competitors, products and trends.
• Strong, polished presentation and negotiation skills.
• Full understanding of customer price points for key USF product as well as customer breakdowns.
• Complete comprehension of OEM manufacturing locations and assembly environments.
• A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
• Business acumen, sound decision making, analytical and organizational skills in a fast paced environment; a consultative approach to managing complex client relationships
• Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks
• Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
• Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned clients

Physical Requirements:

• Ability to stand, walk, sit, talk or hear.
• Ability to lift 5-25 pounds.

Working Conditions:

• This position operates in a professional office environment with controlled temperatures.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• May on occasion be exposed to loud sounds and distracting noise levels, from manufacturing equipment.
• Usually work a standard 40-hour week.

Compensation & Benefits US Farathane offers an impressive compensation and benefits package including:

• Medical, Dental, Vision Benefits
• Company Paid Short-Term and Long-Term Disability and Life Insurance
• 401k with company match
• Paid holidays and PTO
• Job Promotional Opportunities and much more!

About US Farathane US Farathane has been a leading provider of plastics manufacturing solutions to the automotive industry for over 50 years. Through advanced research and development, a highly skilled management team, and dedicated associates, we continue to grow and deliver innovative solutions. We offer a full range of capabilities—from black-box design and advanced composites to TPE, TPO, extrusion, and compression technologies—providing our customers with comprehensive, end-to-end support.

Additional Information:

• Interested candidates must submit their resume through our applicant tracking system. Due to the high volume of applications, only those selected for an interview will be contacted.
• Candidates must be legally authorized to work in the United States without current or future sponsorship.
• Unsolicited resumes from agencies will not be accepted and will become the property of US Farathane.
• US Farathane is an Equal Opportunity Employer, including disabled individuals and veterans.