Service Technician

Career Opportunities with Georgia Spa Company

A great place to work.

Share with friends or Subscribe!

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

Department:
Service / Operations

Reports To:

Service Manager / Assistant Service & Valet Manager
Position Type:
Full-Time

Location:

Georgia Spa Company Outlet & Service Center – Auburn, GA
Travel:
Daily travel to customer locations required

Georgia Spa Company is seeking a dependable, mechanically inclined, and customer-focused Service Technician to provide professional diagnostic, repair, maintenance, and technical services for hot tubs, swim spas, saunas, cold plunge systems, and other products supported by Georgia Spa Company.

The Service Technician works primarily in the field at customer homes and is responsible for accurately diagnosing problems, completing repairs efficiently, communicating professionally with customers, maintaining accurate service documentation, and providing an exceptional customer experience.

Because Service Technicians work independently for much of the day, this position requires a high level of responsibility, accountability, organization, time management, and good judgment.

The goal of every service appointment is to diagnose the problem accurately, complete the repair correctly, minimize unnecessary return trips, and leave the customer confident that Georgia Spa Company took care of them.

Inspect, diagnose, troubleshoot, maintain, and repair hot tubs, swim spas, saunas, cold plunge systems, and other products serviced by Georgia Spa Company.

Diagnose mechanical, electrical, plumbing, water-care, and equipment-related problems.

Perform repairs according to manufacturer specifications and company procedures.

Replace pumps, heaters, control systems, circuit boards, sensors, plumbing components, jets, covers, and other components as required.

Identify the root cause of customer concerns rather than simply addressing symptoms.

Test equipment after repairs to verify proper operation.

Complete repairs correctly and efficiently with a focus on first-time completion.

Identify additional maintenance or repair needs while on site.

Communicate complex or unusual technical problems to Service Management when assistance is needed.

Follow manufacturer warranty procedures when performing warranty repairs.

Participate in ongoing technical and manufacturer training.

Service Technicians represent Georgia Spa Company inside and around our customers' homes and are expected to provide exceptional customer service at every appointment.

Responsibilities include:

Greet customers professionally.

Listen carefully to customer concerns.

Explain findings and recommended repairs in a clear and understandable manner.

Set appropriate expectations regarding repairs, parts, and next steps.

Treat customers, their homes, and their property with respect.

Maintain a professional appearance and attitude.

Answer reasonable customer questions regarding product operation and maintenance.

Educate customers on proper product care when appropriate.

Avoid making commitments regarding pricing, warranty coverage, scheduling, or repairs outside of established authority.

Communicate customer concerns promptly to the Service Coordinator or management.

Notify the appropriate team when additional follow-up is required.

Maintain customer confidentiality and professionalism.

Service Technicians are expected to make every reasonable effort to complete repairs during the initial appointment.

This includes:

Reviewing…