Bond Assistant

The Cross Family of Agencies welcomes you. We need your talent and expertise.

Position Summary:

Local surety agency is looking for a Bond Assistant to support Account Executives and Account Managers with administrative and customer service tasks. This position plays a key role in supporting the day-to-day operations of our surety bond department. The bond assistant will be responsible for processing bond requests and maintaining client records. The ideal candidate is detail-oriented, organized and comfortable working in a fast-paced environment where accuracy and responsiveness are essential.

Key Responsibilities:

Assisting existing bond processors with daily needs

Preparing and processing new bond requests using agency or carrier systems

Processing endorsements and cancellations

Reviewing bonds for completeness and accuracy

Communicating with clients, underwriters and internal staff to obtain required information and documentation to support bond transactions

Maintaining and updating client records and bond files in the agency management system

Respond to client inquiries via phone and email in a timely, professional manner

Support Account Executives and Account Managers with administrative tasks, as needed

Qualifications:

2+ years of customer service or administrative experience preferred

Strong organizational and time-management skills

Excellent written and verbal communication skills

High attention to detail and accuracy in documentation

Ability to work independently and as part of a team Proficient in Microsoft Office (Outlook, Excel, Word)
Compensation:
The base range for this role is $20.00–$24.00 hourly]. Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more.
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