Public Safety Telecommunicator Administrator

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Department: Public Safety – Communications

Pay Grade: 118

FLSA Status: Exempt

Personnel Status: Regular Full-Time

This position is responsible for the administration and supervision of the operations of the Communications Division. This position reports to the Emergency Services Manager.

• Performs a variety of management duties, including collaborating on budgetary processes and overseeing the daily operations of the Emergency Communications Center.
• Discusses, develops, and implements policies and standard operating procedures for the division in coordination with other Public Safety divisions and City departments.
• Administers the selection, installation, maintenance, and repair of communications equipment.
• Exercises direct supervision over assigned personnel, including hiring and promotional processes.
• Performs other related job duties as assigned.

Sense of responsibility and commitment; ability to meet expectations; quality of work output; willingness to admit and correct mistakes.

Ability to express oneself clearly, credibly, and respectfully in an appropriate tone; quality of judgment exercised in what information should be communicated; ability to adjust to different communication styles.

Commitment to team activities; placing value of team success over personal recognition; altruism; impact on team success; willingness to fulfill a variety of roles.

Initiative exercised in solving problems; willingness to take on new responsibilities; acting on opportunities and presenting ideas; modeling a positive attitude and resilience; volunteering for group work; praising work of the City and coworkers; demonstrating pride in public service.

Views citizens as a priority; demonstrates ethical, trustworthy behavior, stands as an example of servant leadership; maintains trust of the Auburn citizens.

Bachelor’s degree or equivalent; three (3) to five (5) years’ experience; or an equivalent combination of education and experience.

• Possession of or ability to readily obtain Alabama Criminal Justice Information Center and National Crime Information Center certification within six months of employment.

• Knowledge of the operations, activities, purposes, and procedures of the Division.
• Knowledge of various radio and multi-line telephone systems and their infrastructure.
• Knowledge of computers and job-related software systems, including CAD, call-taking, and radio system interface systems.
• Knowledge of City streets and geography.
• Knowledge of purchasing and budgeting procedures.
• Knowledge of applicable Federal Communications Commission regulations and licensing.
• Knowledge of relevant local, state, and federal regulations.
• Knowledge of local government operations, policies and plans, and modern office practices and procedures.
• Knowledge of Microsoft Word, Excel, PowerPoint, and other similar programs.
• Skill in the selection, training, scheduling, and supervision of personnel.
• Skill in using…