Client Service Coordinator Business Customers Telecom

At Dragonfly Internet,we’reall about takingflightand helping communities soar with faster, more reliable internet—especially in areas where connectivity has long been out of reach. With our cutting-edgefixed wireless and fiber technologies,we’retransforming the online experience for rural homes and businesses. As we grow,we’relooking for team members who are ready to support that mission—people who thrive on connection, communication, and coordination.

We’re seeking a dynamic, detail-oriented Client Service Coordinator to provide technical support and service to our business customers. This role bridges the gap between customer service, sales, and project coordination, ensuring our business clients receive timely, seamless support from initial inquiry through service activation and beyond. This role requires strong communication skills, an understanding of business-class internet and voice services, and the ability to manage multiple tasks with efficiency and professionalism.

• Serve as a primary point of contact for business customers, responding to inquiries via phone, email, and CRM platforms
• Support sales representatives with lead follow-up, proposal preparation, and order processing

Project Coordination

• Manage customer onboarding projects, including service installations, upgrades, and account transitions
• Coordinate with technical and field teams to ensure timely service delivery and updates
• Track project timelines and proactively communicate status with internal teams and clients
• Maintain working knowledge of Dragonfly's business internet and voice (VoIP) solutions
• Assist customers with basic troubleshooting, account changes, and billing questions related to business voice services
• Liaise with network operations and technical support teams for escalated telephony or provisioning issues

Administrative & Operational Support

• Maintain accurate and up-to-date records in CRM and billing platforms
• Generate and manage service contracts, sales quotes, and service order documentation
• Assist with invoicing and contract renewals for business accounts

• 2+ years’ experience in a customer service, sales support, or project coordination role (preferably in telecom or broadband)
• Familiarity with business internet, voice/VoIP services, and telephony terminology
• Strong organizational and multitasking skills with attention to detail