TES Front of House Operations

Overview

Join the Front of House Team at the Gogue Performing Arts Center! Are you passionate about the arts and creating extraordinary guest experiences? The Gogue Performing Arts Center is looking for enthusiastic, customer‑focused individuals to join our Front of House Operations Staff. This is your chance to be part of an exceptional team, delivering world‑class hospitality to patrons, donors, special guests, and visiting artists.

As a member of our team, you will be at the heart of every event, ensuring smooth operations and memorable experiences. Responsibilities include assisting with ticket purchases, answering inquiries, and providing day‑of‑event will call services, both in person and over the phone. You will welcome and guide guests to concessions, restrooms, and their seats with warmth and professionalism, while acting as a welcoming ambassador for the Gogue Performing Arts Center and providing top‑tier customer service.

Additional duties include supporting events such as concerts, plays, musical festivals, luncheons, university programs, and facility rentals, under the direction of the Director of Operations, Patron Services Manager, and Operations & Events Coordinator.

The Gogue Performing Arts Center is a world‑class venue that brings unforgettable moments to life. By joining our team, you will contribute to meaningful experiences while gaining valuable skills and connections in the arts and events industry.

• Possess excellent communication and interpersonal skills when interacting with peers, patrons, donors, and co‑workers, both over the phone and in person.
• Display substantial knowledge of GPAC events, performances, facilities, vendors, ticket sales packages, subscriptions, and policies.
• Assist patrons with ticket purchases in person or over the phone via the ticketing system, and promptly address patron questions or concerns regarding the facility.
• Provide outstanding customer service by demonstrating competence in the correct use of grammar, punctuation, and spelling.
• Maintain professionalism and discretion when handling organizational and patron information.
• Provide day‑of‑show assistance with will call, concierge services, event setup and breakdown, and house management, as assigned by the Director of Operations, Patron Services Manager, and/or Operations & Events Coordinator.
• Promote a friendly and welcoming environment for peers, patrons, donors, and co‑workers.
• Have the ability to work nights and weekends as required.
• Other duties as assigned.

• High school diploma or equivalent.