Customer Service & Scheduling Specialist

Customer Service & Scheduling Specialist Inside Customer Service | Auburn, AL | Full Time | From $35,000 to $55,000 per year

Join Prewett Pest Control as a Customer Service & Scheduling Specialist at our corporate hub, where you'll support service center operations and help serve customers throughout the East AL/ West GA area. This position requires someone who is customer-focused and has exceptional problem-solving, organizational, and communicative skills. This position is ideal for someone who enjoys helping customers and has a natural talent for uncovering customer needs and offering relevant solutions.

Our service team is integral in growing and supporting Prewett Pest and its multiple locations across the state. This is a ground-floor opportunity to be part of a fast-growing company, with a pathway to professional and career development.

Who is Prewett Pest Control?

Prewett Pest Control, founded in 2020 by Rusty Prewett, has rapidly grown to serve 5,500+ customers within just four years—with a goal to serve 40,000 by 2030. At Prewett, we are leveraging modern technology to deliver residential and commercial services that are Modern, Convenient, and Effective. As one of the fastest-growing pest control companies in the Southeast, Prewett Pest currently operates in Auburn, Fairhope, Tuscaloosa, and Huntsville, with strategic expansion plans underway across the southeast.

Our Core Focus
:
We strive to create value with every customer, team member, and partner interaction.
Our Core Values
:
Passion, Excellence, Adaptable, Creativation, Ownership (PEACO)

Key Responsibilities

• Facilitate customer communications, including inbound customer calls, emails, or chats with professionalism and efficiency
• Schedule and manage service appointments for field service professionals with a prioritization of timeliness and route efficiency
• Assist existing customers with rescheduling of service appointments
• Resolve customer inquiries and issues promptly, ensuring customer satisfaction
• Proactively identify customer needs and recommend additional products or services that add value
• Educate customers on available features, upgrades, or complementary offerings
• Achieve cross-sell and customer satisfaction targets
• Document all customer interactions and sales activities in CRM systems
• Collaborate with sales and marketing teams to stay informed on new offerings and promotions
• Maintain a strong knowledge of company products, services, and customer benefits
• Contact customers via phone, email, and mail to collect on overdue accounts.
• Research and resolve account discrepancies and billing issues.
• Work collaboratively with the customer service and billing teams to resolve account issues.
• Meet or exceed individual and team collection targets.
• Provide regular updates to management regarding delinquent accounts and collection efforts.

What skills and experience are required?

• High school diploma or equivalent
• Must be professional in appearance, with excellent communication skills, friendly disposition, and ability to effectively communicate with a diverse population
• Excellent organizational skills
• Ability to multi-task
• Strong problem-solving skills are required
• Pass a pre-employment drug screen

What makes you stand out?

• Prior call center or office customer service and billing experience
• Experience in service-based routing, billing & collections, and appointment scheduling
• Associate's or bachelor's degree
• Base Salary + Bonus + Benefits
• Base Salary: $30k - 40k (based on experience)
• Bonus/Commission opportunities include:
  • Monthly Bonuses
  • Annual Bonus
  • Quarterly Promotion Incentives
  • Sales Commissions
  • Award trips/Recognition
• Advancement opportunities offered through the Prewett Development Program
• Blue Cross/Blue Shield Health, Dental, & Vision Insurance