TES Front of House Operations

Join the Front of House Team at the Gogue Performing Arts Center!

Are you passionate about the arts and creating extraordinary guest experiences? The Gogue Performing Arts Center is looking for enthusiastic, customer-focused individuals to join our Front of House Operations Staff. This is your chance to be part of an exceptional team, delivering world-class hospitality to patrons, donors, special guests, and visiting artists.

As a member of our team, you will be at the heart of every event, ensuring smooth operations and memorable experiences. Responsibilities include assisting with ticket purchases, answering inquiries, and providing day-of-event will call services, both in person and over the phone. You will welcome and guide guests to concessions, restrooms, and their seats with warmth and professionalism, while acting as a welcoming ambassador for the Gogue Performing Arts Center and providing top-tier customer service.

Additional duties include supporting events such as concerts, plays, musicals, festivals, luncheons, university programs, and facility rentals, under the direction of the Director of Operations, Patron Services Manager, and Operations & Events Coordinator.

Why Work with Us?

The Gogue Performing Arts Center is a world-class venue that brings unforgettable moments to life. By joining our team, you will contribute to meaningful experiences while gaining valuable skills and connections in the arts and events industry. If you are looking for an employment opportunity, TES is a great way to showcase your professional skills and assist Auburn University while gaining valuable work experience within higher education.

AU students are not eligible for TES.

• Possess excellent communication and interpersonal skills when interacting with peers, patrons, donors, and co-workers, both over the phone and in person.
• Display substantial knowledge of GPAC events, performances, facilities, vendors, ticket sales packages, subscriptions, and policies.
• May assist patrons with ticket purchases in person or over the phone via the ticketing system, and promptly address patron questions or concerns regarding the facility.
• Provide outstanding customer service by demonstrating competence in the correct use of grammar, punctuation, and spelling.
• Maintain professionalism and discretion when handling organizational and patron information.
• Provide day-of-show assistance with will call, concierge services, event setup and breakdown, and house management, as assigned by the Director of Operations, Patron Services Manager, and/or Operations & Events Coordinator.
• Promote a friendly and welcoming environment for peers, patrons, donors, and co-workers.
• Must be able to work nights and weekends as required.
• Other duties as assigned.

• High school diploma or equivalent

• Customer service and event operations setup and breakdown experience is required.
• Familiarity with ticketing programs and software.
• Knowledge of concert and theatrical event operations.
• Working knowledge of relevant Office 365 software, including Outlook, Word, Excel, One Note, etc.
• Ability to bend, stoop, kneel, walk, climb ladders, and carry equipment.
• Promote safe work practices and maintain a safe environment for patrons, guests, and staff.
• Must be able to lift and carry 20–30 lbs.
• Availability to work late nights and long hours as needed.
• Ability to work under tight deadlines.
• Above-average problem-solving and communication skills.
• Arrive promptly for shifts, dressed in business casual attire, presenting a professional appearance and an enthusiastic attitude.
• Attend all mandatory training sessions.
• Follow procedures set forth by the department and comply with university policies

• Life-Changing Impact:
  Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence:
  We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We're Here for You:
  Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama:
  The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone:
  Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
• Ready to lead and shape the future of higher education? Apply today! War Eagle!