Utility Financial Associate​/Customer Service Representative

• Location 2394 East University Drive, Auburn, AL, 36830, United States
• Employee Type FT

RB&T Mission Statement:
As a trusted partner and friend, River Bank & Trust helps our neighbors and the businesses in our communities to reach their financial goals.

The primary role of this position is to provide support to the Financial Associates and Customer Service Representatives within various offices, which requires the ability to travel to multiple offices in the designated region. In addition to the internal support, this position is responsible for upholding the outstanding reputation of the bank by providing unmatched hospitality and customer support.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions include, but are not limited to the following:

• Must be able to efficiently identify all of the customer’s needs and excel in referring other products within all of the other lines of business that the bank may offer. This will be done by maintaining knowledge of both personal and business products.
• Answer incoming calls, whether externally or internally;
• Professionally, courteously and promptly greet and acknowledge all customers that walk into the Office
• Provide various account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling official checks
• Complete special requests such as taking orders for checks; preparing official checks; exchanging foreign currencies; providing special statements, copies, and completing safe‑deposit box procedures.
• Verify endorsements, receive proper identification, ensure validity and identify counterfeit currency.
• Examine checks deposited and determine proper funds availability based on regulatory requirements and complete hold notices when necessary and according to policy
• Balance cash drawer periodically throughout the day and/or at least daily
• Open and close all account types, while preparing the proper documentation
• Initial gathering and understanding of proper identification/documentation of the requirements to open a new account or make changes
• Provide ongoing maintenance to existing or closed accounts to include, but not limited to: process wire transfer requests, stop payments, name and address changes
• Maintain confidentiality of all customer records, accounts and transactions
• May represent the Bank in various community functions with a high level of integrity and professionalism
• Prepare necessary reports, perform various clerical duties and/or miscellaneous projects and duties as assigned by Management

Minimum Qualifications:

• High School diploma or equivalent
• 1-2 years Customer Service Representative experience preferred
• Proficiency in Microsoft Office products to include:
  Word, Excel, and Outlook

• Be familiar with and follow policy and procedures, and support Management’s decisions and goals in a positive, professional manner.
• Stay abreast of regulatory requirements and complete annual compliance training applicable to the position
• Ability to apply general accounting knowledge processes (debits, credits, balancing)
• Assuring customer service is top priority whether internally or externally; treating customers and employees professionally, with courtesy and respect
• Ability to work in a fast‑paced team environment, handle multiple tasks, and prioritize work
• Detail oriented and organized
• Excellent interpersonal and communication skills
• Integrity, discretion, and respect for confidential information are absolutely essential
• Willingness to adapt to change
• Work within a variety of different software and web applications
• Able to prioritize duties and effectively manage time
• Analytical and problem‑solving skills
• Attend work on a regular basis, on time, and withstand varying degrees of stress
• Excellent interpersonal and communication skills
• Maintaining a professional, business‑like appearance and demeanor
• Proficiency in Microsoft Office products to include:
  Word, Excel, and Outlook

The employee will occasionally…