Receptionist, Customer Service​/HelpDesk

Job Summary

Performs daily functions associated with answering phones and front line greeting for visitors. Assists the Order Management department as needed. Represents SEA as the first impression to customers and guests. This is a full-time position, Monday through Friday, from 8:00 AM to 5:00 PM, with a starting pay rate of $18.00 per hour.

• Answer phones/route calls
• Greet all visitors and ensure proper sign in prior to full entry to premises
• Assist front office in any/all requests of Order Management Manager
• File paperwork, confirm shipping papers, print shipping documents, and email customer paperwork
• Prepare and sort mail

• Minimum high school education or equivalent
• Overall pleasant attitude and welcoming nature/phone voice
• Neat appearance and professional attitude
• Discretion in handling sensitive or confidential information
• Ability to multi-task and strong organizational skills.
• Familiarity with office equipment (phones, printers, copiers)
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

• This is a largely sedentary role; however, some filing is required
• Ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

• Medical, Dental, Vision, Long-Term Disability, and Voluntary Life Insurances
• 100% employer paid Short-Term Disability Insurance and Basic Life
• Wellness Program Discounts
• Healthcare FSA and Dependent Care FSA
• 401K with up to 6% employer contribution match
• 7 Paid Annual Holidays
• Paid Time-Off (3 weeks accrued within first year)
• Tuition Reimbursement
• Employee Referral Incentives
• Monthly employee and family events

SEA Wire and Cable is a growing, dynamic organization offering diverse challenges to innovative professionals. We seek qualified individuals who possess the drive and vision required to be part of a success-oriented team. SEA is a leading logistical supplier to the Military and Commercial Aerospace market. Founded in 1970 as a manufacturer’s rep, SEA began to expand its focus into the stock and distribution of military wire and cable in the 1980s.

Since then, the company has continued to horizontally grow their product offering and improve their systems to provide customers with the high level of service they have come to expect from SEA for over 50 years. SEA continues to operate as a family environment with a dedication to quality work.

• Enjoys being part of a team that has goals
• Can be coached to reach high potential
• Has the want and ability to train, learn, and grow
• Prides self on doing it right the first time
• Believes it is “all in the details.”
• Likes being “hands-on”
• Enjoys using technology like computers and tablets
• Is seeking a work family.
• Wants to grow within a company.
• Values work-life balance
• Drives toward continual improvement of self and peers. “Today can be my best day.”

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

It is the policy of SEA Wire and Cable, Inc. to provide equal employment opportunity (EEO), in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, veteran status, or any other basis prohibited by applicable law.