Community Associate, Customer Service​/HelpDesk

Overview

Community Associate

Address
505 20th Street North
35203 Birmingham
Alabama

The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!

At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!

Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.

The opportunity

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.

• Greet and assist customers as they arrive, manage inquiries (e.g., WiFi codes, directions, package status) and help with setup needs (e.g., projector, coffee).
• Coordinate with customers and teams to ensure services are properly charged and invoices are accurate.
• Support event planning and communications, including creating invites and posting notices in the center.
• Open service tickets for center issues (e.g., temperature in rooms) and follow up as needed.
• Assist with center operations to maintain a tidy and functional workspace, and support networking activities with customers.

A typical day at IWG

You arrive a few minutes before your center opens to prepare and confirm nothing was missed by cleaners. Throughout the day you assist customers with requests, manage communications, and ensure services and invoices are in order. You may take short breaks between tasks, handle mail, and support printing and other administrative duties. In the afternoon you may plan and assist with next week’s networking event, including creating e-invites and posting posters, while engaging with prospects who are interested in joining the network.

You help wrap up the day and ensure the space is tidy before leaving.

We’re looking for someone who can manage multiple tasks while delivering excellent customer service. You also need to be:

• A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the country you are applying within and at least 18 years old

On top of a competitive total compensation package, you’ll enjoy:

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
• A quarterly bonus plan program, plus an hourly rate of $18.00
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)