Field Service Technician

Overview

Join to apply for the Field Service Technician role at JSI – Joe Solberg Inc.

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Join to apply for the Field Service Technician role at JSI – Joe Solberg Inc.

This range is provided by JSI – Joe Solberg Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$70,000.00/hr - $90,000.00/hr

Joe Solberg, Inc. provides innovative equipment and services to Paper Manufacturers across the United States. We are seeking a Field Service Technician to provide hands-on mechanical service and perform mechanical audits at our customers sites for the Dothan, Alabama area.

• Health insurance
• Company Issued Vehicle
• Vacation & Holiday Pay
• Dental insurance
• Vision insurance
• Tution reimbursement
• Free Life insurance
• 401(k) with guaranteed matching
• Flexible spending account including dependent care
• Company car will be provided
• Credit card for expenses and fuel

• Functional Role:
  This position will have close customer relationships that will range from maintenance personnel, operators, engineers, machine management personnel, and top operations leadership, and will be a key member of the JSI team. The role also requires solid communication skills and report writing.
• Inspecting, servicing, and repairing equipment to include training on use of equipment at the customer’s facility
• Help develop the best practices. Continually work on processes to find new and better ways to do job that will improve the quality and service we provide to customers.
• To work safely and maintain current safety cards for all paper mills that are serviced.
• Recommend products and services to customers, based on customer needs and interest.
• Update all account activity in CRM as well as contacts in the mill.
• Prepare a variety of status reports, including weekly schedule, call reports, field service reports, update in CRM.
• Communicate new products and service opportunities, special development information or feedback gathered through field activity to Regional Sales Manager
• Attend scheduled winder-shutdowns as scheduled by Service Manager
• Maintain Service Contracts
• Perform Operator Training for Customers
• Perform other related duties as assigned by Service Manager, Director of Sales, Regional Sales/Service Manager.

• High School Diploma or GED
• Two – Three years’ experience in Paper Mill environment
• Strong MECHANICAL knowledge - Previous skills as a Mill Wright Preferred.
• Strong interpersonal and communication skills
• Clear driving record
• Ability to create and compose written material.
• Working knowledge of Word, Excel and Outlook
• Knowledge of design techniques, machines (Specific to Paper Industry), tools, principals involved in precision technical plans, to include knowledge of reading and interpretation of blueprints and drawings.
• Physically able to sit for long periods, crouching and standing. Use of hands, ears, arms, legs and voice. Required to frequently lift and carry up to 90 lbs.
• Ability to trouble shoot, and problem solve.
• Ability to make reasonable and logical decisions based on rational thought process and common industry methods and procedures.

• Provide weekly reports on time.
• Safe weekly travel to and from customer sites
• Expenses are kept in check.
• All calls and leads are properly acted upon, or followed up on
• Demonstrates good judgment in suitably reporting major matters or problems to the Regional Sales/Service Manager.
• Displays a positive attitude and maintains a cooperative working relationship with the Service Manager, Director of Sales, Regional Sales/Sales Manager, and other employees.
• Perform all duties in an independent and expeditious manner with minimal supervision.
• Ability to adapt to changes in schedules.
• Makes optimal use of time during working hours.
• Demonstrates good planning skills which suitably fit into the overall company goals.
• Compliance with company safety policies, and customer safety policies
• Overall customer satisfaction

This position requires significant travel in a vehicle (75%), with overnight stays. Requires…