Senior Loan Support Analyst – Agency and GSE Servicing

Responsibilities

• Applies specialty product knowledge to the day‑to‑day servicing of a portfolio of commercial real‑estate loans.
• Supports day‑to‑day servicing of a portfolio of commercial real‑estate loans, ensuring compliance with loan documents, accurate processing of transactions, and timely reporting to stakeholders.
• Analyzes and interprets complex loan agreements to accurately apply loan terms in loan servicing activities.
• Resolves non‑compliant issues through written and verbal communication with both internal and external parties.
• Reviews and processes loan payments, escrows, and reserve account disbursements.
• Assists in the preparation of periodic reporting including investor, internal and regulatory reports.
• Performs covenant compliance testing.
• Maintains accurate and up‑to‑date loan servicing records in the servicing system.
• Supports the onboarding of new loans and the transition of paid‑off or transferred loans.
• Supports tax and insurance administration.
• Performs collection activities on delinquent accounts.
• Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts.
• Serves as a subject‑matter resource and may provide specialty product training.

• Experience servicing HUD loans.
• Analytical Thinking.
• Capital Management.
• Compliance Requirements.
• Documentations.
• Due Diligence.
• Loan Documentation.
• Regulatory Compliance.
• Risk Mitigation Strategies.
• Consulting.
• Customer Interaction.
• Decision Making and Critical Thinking.
• Effective Communications.