Provider Success Manager - South Alabama

At Counterpart Health
, we are transforming healthcare and improving patient outcomes with our innovative primary care tool, Counterpart Assistant. By empowering Primary Care Physicians (PCPs), we help deliver better patient care at a lower cost through early diagnosis and longitudinal management of chronic conditions.

We are seeking a Provider Success Manager to establish relationships with healthcare providers and drive the adoption, expansion, and success of Counterpart Assistant (CA). This individual will be responsible for managing a portfolio of provider partnerships, ensuring that practices successfully implement and maximize their use of our platform to thrive in value‑based care.

Candidates for this role must reside in Mobile county and be willing to travel to practices up to 5 days a week.

• Own & Manage Provider Relationships:
  Serve as the primary point of contact for provider primary care partners. Build trusted, consultative relationships to drive adoption of CA.
• Support Provider Recruitment Activities as Product SME:
  Partner with the CA GTM team to execute provider onboarding and training best practices, focusing on strong in‑office workflows and working closely with clinical and non‑clinical staff to drive effective adoption of the platform.
• Optimize Provider Success & Retention:
  Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform, achieve measurable success in value‑based care, and remain long‑term partners.
• Lead Data‑Driven Decision‑Making:
  Analyze provider performance metrics and proactively identify trends, opportunities, and risks with partner practices. Drive interventions to improve provider outcomes and increase platform utilization.
• Influence and drive adoption of best practices:
  Implement CA best practices across various types of PCP practices.
• Cross‑Functional Player:
  Collaborate with internal teams, including sales, product, and operations, to refine Counterpart Health’s offerings based on provider feedback and market trends.

• You are a champion and ambassador for Counterpart Assistant within your portfolio of primary care partners, with clinicians reaching out to learn how CA supports better value‑based outcomes.
• You present and demonstrate CA, highlighting its value to patient care and clinical decision‑making. Your engagement, communication skills, and collaborative relationships lead PCPs to recognize CA as a powerful tool that enhances patient care and improves clinical outcomes.
• Due to your dedicated support, guidance, and trusted partnership, clinicians and staff become proficient users of CA.
• Engagement with CA becomes part of their daily workflow, and all key engagement metrics are successfully met.

• You have 5‑7+ years of experience in provider engagement, healthcare account management, or value‑based care consulting, with a strong track record of success in provider adoption and retention.
• You have proven ability to build collaborative relationships with clinicians and staff, translating operational data into actionable performance metrics and scorecards that improve clinical and financial outcomes for primary care physicians.
• You possess a deep understanding of primary care and/or ambulatory care workflows and have successfully implemented, improved, or changed clinical process workflows.
• You have knowledge of EHRs—ideally in a primary care setting—as well as medical billing, reimbursement models, Medicare Advantage, and risk‑based payment arrangements.
• You have strong project‑management skills, prioritizing competing initiatives to drive measurable outcomes.
• You are willing to travel up to 75% of the time to foster relationships and support provider practices.

• Understanding of value‑based care models, population health, or quality improvement.
• Experience implementing value‑based care tools and technology products in primary care.
• Knowledge of Medicare insurance, wellness visits, accurate coding, Stars, HEDIS.

• Financial Well‑Being:
  Competitive base salary and equity opportunities, a…