Meeting and Event Manager

Job Summary

The Meetings & Events Manager is responsible for planning, detailing, coordinating, and executing group accommodations, meetings, conferences, banquets, social events, and special events across a complex luxury hospitality environment. This role supports a property complex that includes a AAA Four Diamond, 236‑room full‑service hotel with 22,000 square feet of meeting space across 17 meeting rooms; a 26‑room Five Diamond ultra‑luxury boutique hotel with a Michelin‑recommended restaurant;

a luxury day spa; and multiple onsite and offsite food and beverage venues. The Meetings & Events Manager reports to the Director of Meetings & Events and serves as the primary liaison between clients, meeting planners, sales, operations, culinary, banquet, rooms, revenue management, reservations, accounting, and external vendors to ensure every event is thoughtfully planned, accurately communicated, profitably managed, and flawlessly executed.

None.

• Review assigned group files, sales contracts, program agendas, room blocks, billing terms, concessions, and event requirements.
• Partner with Sales Managers to clarify contract details, client expectations, and opportunities for revenue growth.
• Ensure program agendas align with the Function Diary, space availability, event flow, and operational requirements.
• Coordinate all group room needs, including rooming lists, cutoff dates, room block review, special requests, VIPs, and changes.
• Work with Revenue Management on additional room requests, rate approvals, inventory needs, and forecast accuracy.
• Communicate rooming list updates and group changes to Reservations and Front Office teams for accurate Opera entry.
• Detail and coordinate catering functions, including menus, room sets, timelines, audiovisual needs, décor, staffing, service style, dietary needs, and special requests.
• Create accurate Group Resumes and Banquet Event Orders, ensuring timely client review, approval, and internal distribution.
• Distribute BEOs and Group Resumes according to established timelines, including at least 10 days and 7 days prior to group arrival when applicable.
• Attend BEO, Resume, pre‑conference, and operations meetings to review upcoming programs and address operational questions.
• Maximize revenue through strategic upselling of rooms, food and beverage, audiovisual, amenities, spa, restaurant experiences, offsite venues, and other enhancements.
• Coordinate luxury experiences, VIP arrivals, welcome amenities, room drops, planner gifts, and special touches in partnership with Guest Relations, Front Office, Spa, Culinary, and Food & Beverage.
• Coordinate onsite and offsite events, ensuring approved vendors are used or that outside vendors provide required certificates of insurance and documentation.
• Serve as the primary point of contact for meeting planners and event hosts before, during, and after the program.
• Conduct pre‑conference meetings when appropriate to ensure alignment between the client and hotel operations teams.
• Monitor event execution, proactively identify service gaps, and resolve client concerns with urgency and professionalism.
• Maintain a visible presence during key event moments, including arrivals, meal periods, VIP functions, and high‑profile events.
• Ensure all event details meet brand standards, luxury service expectations, safety requirements, and client specifications.
• Maintain accurate group room night and banquet revenue forecasts.
• Support budget control, revenue tracking, and short‑ and long‑term forecasting efforts.
• Review preliminary master accounts with clients prior to departure when applicable.
• Review invoices, banquet checks, captain's reports, backup documentation, adjustments, attrition, cancellation…