Food and Beverage Manager

Job Summary:

The Food and Beverage Manager will ensure all Ithaka Hospitality standards for excellence are met and appropriately communicated from leadership to team members and from team members to guests.

• Trains and develops all team members on proper menu and service knowledge.
• Partners with Talent, Learning & Culture on recruiting, training, professional development, and discipline of the FOH team.

• Oversees and assists in organizing the day-to-day operations of the Ariccia Cucina and Piccolo.

• Ensure all team members complete all Responsible Vendor training before serving guests.
• Keeping constant communication with the food & beverage leadership and all team members

• Lead daily restaurant operations by ensuring appropriate floor coverage, staffing levels, and execution of opening, operating, and closing procedures across all meal periods and outlets.
• Ensure consistent execution of service standards, including all steps of service outlined in training materials and Four Diamond, AAA, and Forbes standards, from warm welcome through fond farewell.
• Conduct effective pre-shift and departmental meetings, communicating pertinent information including hotel occupancy, business levels, reservations, menu changes, events, and operational priorities.
• Provide visible and engaged leadership throughout the operation, remaining calm and professional during high-volume periods and emergency situations while serving as a positive role model for employees and other hotel team members.
• Deliver exceptional guest service by communicating clearly and professionally, anticipating guest needs, responding appropriately to requests, resolving concerns to the satisfaction of all parties, and promoting hotel facilities and services.
• Maintain strong interdepartmental communication and collaboration, attending relevant meetings and maintaining effective working relationships with all hotel departments.
• Establish and maintain operational standards and SOPs for all outlets, ensuring compliance with Federal, state, and local regulations, company policies, Serv Safe, Responsible Vendor, and other applicable requirements.
• Ensure daily operational checklists, requisitions, reservations, opening and closing procedures, and required documentation are completed accurately and timely.
• Maintain outlet presentation and cleanliness standards, ensuring dining areas, service areas, equipment, and back-of-house spaces consistently meet property expectations.
• Monitor and maintain financial controls, including proper cash-handling procedures, accurate guest charges, and adherence to established hotel and company policies.
• Utilize applicable technology and property systems to accurately process transactions, manage reservations, input and retrieve operational data, prepare forecasts and revenue reports, and complete required correspondence and documentation.
• Monitor guest feedback and service performance, actively soliciting feedback regarding food, beverage, and service offerings and identifying opportunities for continuous improvement.
• Manage operational inventories in partnership with the Restaurant General Manager and Area Assistant Director of Food & Beverage, including monthly beverage inventory and quarterly china, glass, silver, and linen inventories.
• Prepare and submit accurate daily and monthly operational reports in accordance with established deadlines and departmental requirements.
• Support the planning, coordination, and execution of special events for Ariccia Cucina and Piccolo, including event setup and operational execution, in partnership with the Restaurant General Manager.
• Maintain operational equipment and facilities by ensuring proper use and care, training employees on equipment procedures, identifying maintenance needs, and coordinating repairs through established procedures.
• Provide operational support across the Food & Beverage department as needed, including supervising other outlets or areas to maintain service standards and operational continuity.
• Perform other duties as assigned.

• Excellent management and supervisory skills.
• Excellent verbal and…