ServiceNow Platform Architect Lead

Description

Looking for a new challenge where you can unleash your technical expertise and make a real impact? Look no further! You could be our new Service Now Platform Technical Head at Stellantis.

As the mastermind behind our Service Now platform and a key member of our Centre of Excellence and Innovation (COEI), you’ll play a crucial role in shaping the architecture and solution design, setting application and development best practices and managing the technical leads, while working alongside a talented and passionate group of individuals. If you’re ready to take your career to new heights and be a part of something truly innovative, apply now and let’s embark on this exciting journey together!

• Application & Development area: develop and implement best practices for Service Now platform
• Release and deployment strategy
• Development strategy and best practices
• Configuration and customization
• Architecture area: lead and implement an architectural function to ensure architecture review council is stood up as a forum for design decision making
• Own foundation data and integration management to maintain the cohesion of the platform for each new capability implemented
• Collaborate with cross‑functional teams to align the platform's capabilities with business needs and objectives.
• Stay up‑to‑date with the latest Service Now features, enhancements, and industry trends to drive continuous improvement
• Manage and mentor a team of Service Now technical leads

• Operations inside and outside the COEI, running the platform and all its applications.
• Delivery:
  Project managers and their Agile squads
• Service Now COEI:
  Solution Architect, Architecture Lead, Demand Managers, Product Owners, User Experience Lead, Change and Strategy Lead, Innovation Lead

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Service Now certification:
  Certified Technical Architect (CTA) - which implies
• Experience taking business requirements and converting them into Service Now platform capabilities.
• Minimum Service Now Certifications (current):
• Certified System Administrator Certification (CSA)
• Certified Application Developer (CAD)
• Any two Certified Implementation Specialist (CIS) disciplines (ITSM, CSM, HR, Sec Ops, ITOM, etc.)
• Service Now experience: evidence of involvement as an architect or technical lead in at least 3 global Service Now projects or programs.
• Excellent problem‑solving and analytical skills
• Fluent in English
• Agile background is a plus

• Communication
• Solution orientation
• Leadership
• Language:
  English (Fluent)